Staff Performance Coordinator (Sun-Wed 6p-4:30a)

Under direct supervision, the Staff Performance Coordinator contributes to the operational success of the account through strong administrative support, workforce management, and client service. This role is heavily focused on administrative responsibilities, including payroll processing, attendance management, time clock reporting, workforce documentation, and performance tracking. The Staff Performance Coordinator serves as a key point of contact for associates and client leadership, ensuring workforce issues are resolved promptly and accurately. While primarily office-based, this position also requires periodic floor walks to engage with associates, support operations, and maintain visibility on the production floor.

• Serve as the first point of contact for associates, vendors, and client contacts regarding workforce-related issues.
• Perform extensive administrative duties, including maintaining employee records, generating reports, and supporting workforce compliance initiatives.
• Process payroll, review timecards, conduct time clock audits, and resolve attendance and payroll discrepancies.
• Manage attendance tracking and reporting, including coaching associates on attendance policies and expectations.
• Conduct and document ABC Performance Reviews, performance coaching conversations, and corrective actions as needed.
• Run workforce reports and analyze data using CRM, Power BI, and timekeeping systems to identify trends and workforce challenges.
• Coordinate onboarding activities, collect required employment documents, and facilitate new hire orientations.
• Partner with client leadership to address employee relations matters and workforce concerns in a timely manner.
• Participate in safety initiatives, investigate incidents, and support compliance with workplace safety programs.
• Conduct routine floor walks to engage with associates, monitor workforce activity, and provide operational support as needed.
• Assign and end associate placements and ensure accurate workforce documentation throughout the employment lifecycle.

• High school diploma or equivalent required.
• Minimum of 6 months of administrative, payroll, HR, staffing, workforce management, or related experience preferred.
• Experience working with payroll systems, timekeeping software, reporting tools, and Microsoft Office applications highly preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple administrative tasks in a fast-paced environment.