Sr. Project Manager - Project Implementation Team, Ambulatory Operational Excellence

At UCLA Health, our vision is to heal humankind, one patient
at a time, by improving health, alleviating suffering and delivering acts of
kindness. With over 280+ practices across Southern California, UCLA Health
Clinics are uniquely positioned to provide care for patients through a
comprehensive array of health services delivered where our patients live and
work. TheAmbulatory Operational Excellence Teamsupports UCLA Health
Clinics' mission to deliver leading-edge patient care by providing reporting
and analytics, promoting operational excellence, and helping to ensure that
patients receive timely and efficient care.

This role is a key driver of enterprise ambulatory
transformation, supporting large-scale operational initiatives, clinic
expansion, and system-wide standardization efforts across UCLA Health. As the
Senior Project Manager, you will beresponsible for implementation,
coordination, monitoring, and maintaining a variety of enterprise-wide efforts
and multi-faceted projects to support clinical and administrative services,
community practice expansion initiatives, and process improvement
initiatives. You will manage these complex projects by using critical project
management thinking skills, including, but not limited to, establishing scope of
work and project plans, facilitating collaboration and communication between
functional groups across departments, managing timelines for project tasks,
reporting, ensuring goals are tracked and met, and effectively coordinating
activities with the project team. In addition, you will assist
instreamlining existing projects and management processes, procedures and
guidelines byincorporating applicable best practices.In this role,
you will demonstrate managerial and leadership skills to support administrative and
professional staff in project activities. You will also organize project
specific and advisory group meetings and ensure that minutes and action items
are generated and distributed.

This role also requires travel between all Health
System practice locations as assigned.

• Bachelor's Degree and/or equivalent combination of education and experience (preferred)
• Minimum 5 years of progressively responsible experience in Healthcare Administration, operations, Project Management or policy analysis within a complex healthcare academic medical center, or equivalent environment.
• Ability to travel between all Health System practice location as assigned
• Demonstrated skills in data analysis and presentation.
• Demonstrated skill (intermediate to advanced level) in the use of personal computers and software programs, including but not limited to Microsoft Office applications, database management, and analysis.
• Organizational skills in priority setting, following through on assigned tasks, and adhering to deadlines.
• Excellent interpersonal skills to effectively interact with and enhance communication and collaboration with staff, colleagues, administrative personnel.
• Ability to function effectively in an interdisciplinary team that includes physicians, nurses, other healthcare personnel and administrative staff.
• Ability to work independently with minimal supervision.
• Ability to define project objectives, project milestones, and overall project strategy in an objectively and measurable fashion.
• Demonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality.
• Ability to resolve conflicts and disagreements between team members or stakeholders while fostering positive relationships.
• Ability to develop, implement, and evaluate methods and systems to improve efficiency.
• Advanced oral communication skills to obtain and convey correct and complete information and concepts to individuals and groups in formal and informal situations
• Strong project management skills with the proven ability to deliver agreed objectives with timeframes, including experience in project outcome reporting utilizing industry standards.
• Experience in leading, facilitating, and implementing new programs and/or projects.

Highly Preferred:

• Strong foundational understanding of clinical
  policies and procedures, ideally within a hospital or ambulatory setting.
• Demonstrated experience in developing, refining,
  and implementing operational or clinical policies and procedures, with a proven
  ability to drive policy standardization across clinical settings.
• Experience designing and operationalizing
  structured review and approval workflows that effectively engage
  cross-functional stakeholders.
• Skilled in developing and operationalizing
  standardized processes, frameworks, and toolkits to drive consistent, scalable
  implementation of approved clinical services across the ambulatory enterprise.
• Excellent verbal and written communication
  skills, including experience managing change communication.
• Ability to develop and implement standardized
  communication plans to ensure stakeholders receive and understand new standards
  in a clear and consistent format, supporting successful adoption and
  compliance.
• Proficiency in conducting comprehensive
  assessments of operational workflows and clinic best practices, utilizing
  representative sampling techniques to gain accurate insights into the current
  state and process variation.
• Experience creating and managing a digital
  repository to ensure ease of access and sustainability across the ambulatory
  enterprise.
• Capability to operate effectively in ambiguous
  environments, helping to define structure, processes, and scalable approaches
  for new and evolving enterprise initiatives.
• Demonstrated ability to navigate complex,
  cross-functional environments, balancing multiple stakeholders, priorities, and
  competing demands.
• Experience leading enterprise or multi-site
  ambulatory initiatives across diverse clinic settings.
• Experience supporting executive-level reporting,
  including development of presentations, dashboards, and decision-support
  materials.