Patient Account Specialist

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Patient Account Specialist / Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.

Responsibilities:
*Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
*Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
*Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
*Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
*Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
*Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.
PARDEE

Other information:
QUALIFICATIONS
Required
*Associate's degree or an equivalent combination of education and experience.
*Experience and/or education/training in medical terminology.
*Experience performing in a customer service role.
Preferred
*Working knowledge of CPT and ICD-9/ICD-10 coding.
*Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
*Experience working in a radiology setting
*Experience scheduling clinical resources such as radiology exams
*Experience or education in medical terminology

01.9050.0230

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Patient Accounting

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDEEHOSP

Exempt From Overtime: Exempt: No