Patient Coordinator - Operation Mend

The Operation Mend Program is seeking a full time Patient Coordinator to provide clinic and
administrative support for the Operation Mend program. Major duties include:

• Coordination and scheduling of new and follow-up patient consultations,
  appointments, labs, surgical procedures, and scheduling for Operation Mend.
• Collaboration with UCLA physicians, social workers, and
  clinical care teams to optimize the continuum of care for patients suffering psychological
  and/or physical injuries.
• Verify
  new referral eligibility with the patient care teams and assist the patient coordinators
  and other team members in creating concise and accurate patient files related
  to their needs at UCLA Operation Mend.
• Collect and manage all relevant clinical data (intake
  forms, photographs, patient health history, labs, images, etc) prior to
  consultations
• Assist with coordination of video conferencing as needed
• Obtain
  insurance pre-authorizations; coordinate additional appointments and insurance
  authorizations with other specialists as needed.
• Coordinate lab tests.
• Compile
  and dispatch medical records to Operation Mend care team members in a timely
  manner.
• Be responsible for keeping up-to-date records, photos,
  post-operative notes, and communicating directly with patients and caregivers
  on a regular basis.
• Work in coordination with colleagues at the other Warrior Care
  Network sites to help assess programmatic components and assist in data
  integration and process improvement.

• Skill in
  multi-tasking, analyzing information, problems, situations, practices, and
  procedures to define the problem, identify relevant concerns or factors,
  identify patterns and tendencies, formulate logical and objective conclusions,
  and recognize alternatives and their implications
• Recognizing and understanding patient priorities for scheduling and
  follow up
• Skill in
  establishing and maintaining cooperative and collaborative working
  relationships with administrative, clinical and academic personnel using
  diplomacy and confidentiality
• Knowledge of Care
  Connect
• Proficient in
  Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Working knowledge
  of MCCS/PDM scheduling system
• Knowledge of insurance
  procedures, CPT and ICD-10 Coding
• Working knowledge
  of Salesforce
• Demonstrated knowledge
  of office procedures for specialty care as it relates to mental health,
  including scheduling of appointments and procedures.
• Extensive
  experience in organizing workflow in order to accomplish established
  objectives.
• Excellent
  verbal and written communication skills, with ability to edit documents using
  proper grammar and syntax.
• Ability to handle sensitive and difficult situations in a professional
  and responsive manner.
• Ability to develop priorities, meet deadlines despite interruptions, and
  perform multiple complex assignments.
• Ability to work independently on assignments with minimal supervision