Admissions Assistant, International and Processing Support, Admissions Department

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Job Description Summary

Job Description

Essential Functions:

• Handles application processing for international students, including managing application documentation, English proficiency requirements, and confidential financial information. May also verify and input data for applicants. Ensure accurate data is reflected in CRM during each part of the recruitment process (i.e. application completion, application review, decision release and enrollment).
• Serves as the primary point of contact for international applicants in answering specific application processing questions via phone, email, and regular mail. Makes appointments and makes referrals, as necessary. Responsible for managing confidential correspondence: letters, memos and cards. Assembles documents for international students and sends hard copy mailings through international shipping services. Identifies cost efficient services to be used when sending items to international locations.
• Supports a robust optional personal interview and video processing experience for applicants in each admissions cycle. This includes scheduling virtual interviews with undergraduate applicants, coordinating staff calendars, resetting video submission timelines upon request and conferring with the Admissions team during the interview approval period.
• Responsible for specific Admissions related data processing tasks at certain times of the year as determined by the Operations team. Ensure accurate data is input and reflected in all student admissions educational records.
• As a member of the Admissions Support Team, responds to telephone calls, emails and mailings from the public to the Office of Undergraduate Admissions.
• Supports efforts to welcome visitors, and check in prospective students and their families for on-campus programming.
• Serves as a liaison with internal and external constituencies on a range of issues related to student enrollment and international support.
• Provides assistance in understanding and interpretation of university policies and procedures, as appropriate, and ensures that office operations are in compliance with policy provisions and standards.
• Assists with administrative duties and support activities associated with international student support.
• Coordinates and may conduct evaluative interviews with international students for admission and/or scholarship consideration.
• Assists with programming and event planning (internal and external constituencies).
• Performs other related duties as required to promote effective functioning of the Admissions Office and international recruitment.

Other Functions:

• Additional data processing tasks, as assigned.

Required Education, Knowledge, Skills, Abilities:

• Two years of related work experience or specialized training or an equivalent combination of education and experience.
• Excellent interpersonal, communication, and time management skills.
• Proficiency in Microsoft Office, the internet, and other relevant software.
• Ability to organize workflow and coordinate activities.
• Exemplary data entry and record maintenance skills.
• Ability to meet deadlines in a high-volume office environment.
• Ability to handle sensitive information in a confidential manner.
• Ability to understand and follow specific instructions and procedures.
• Ability to work occasional weekends as needed.
• Ability to maintain effective customer relations.

Preferred Education, Knowledge, Skills, Abilities:

• Associate's degree or higher with three or more years of related experience and progressively more responsible or expansive university work experience in confidential office protocol, or an equivalent combination of education and experience.
• Knowledge of Slate Technolutions, Workday, and SEVIS
• General understanding of international student visa process
• Familiarity with international documentation and services

Accountabilities:

• Responsible for own work only.

Physical Requirements:

• Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.

Environmental Conditions:

• No environmental conditions

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.