Outage Support Services Manager

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

We are currently hiring an Outage Support Services Manager role within our Americas Outage and Maintenance Services division. This position is a customer service-oriented role that will function as the leader of a dynamic team built to address the set-up and maintenance of master data within SAP and with the administrative activities needed to ensure appropriate personnel assignments and contract details for payroll processing and invoice creation. The ideal candidate will be an experienced leader who understands how to guide, support, and assess team members with various levels of experiences and skills related to the function, while also learning new concepts and processes quickly. The manager must be an excellent communicator across functions and organization hierarchies and be comfortable collaborating with others to get to the best outcome.

Your Day to Day:

• Lead the Outage Support Services team
• Set clear priorities and expectations for set-up and maintenance of master data connected to the Bid to Bank process in SAP and in the set-up and management of SAP Projects and personnel assignments via a custom solution
• Support the site administration teams in completing required activities according to the DOR
• Assist the team in troubleshooting and resolving systems and process issues according to SLAs and business requirements
• Collaborate across business segments to optimize services and processes to support seasonal Outages
• Provide regular status reporting to senior leadership regarding the activities of the team

Who You Are:

• BA/BS in business, engineering or other related discipline. Equivalent combination of education and experience will be considered.
• 7-10 years of relevant business experience

Technical Skills:

• Understanding of the SAP Bid to Bank workflow
• SAP Project Systems application, including the set-up and management of projects, WBS, Cost Networks and cost reporting
• SAP Master data management experience for contracts, rate tables and job codes
• PowerBI business analytics capabilities and requirements definition
• Bid to Bank related functionality, including the access and review of Sales Orders and Releases, creation and management of Project Systems, and reporting related to project costs, revenue and profitability.
• Custom Processes understanding, application, assessment, and design, as needed to drive efficiency and effectiveness of the Bid to Bank process.

The role will require the following leadership and collaboration skills:

• Leadership: Ability to set clear expectations for performance and hold others accountable for personal performance. Can coach and mentor team members to meet expectations.
• Proactive: Ability to identify issues and work towards resolution, reach out to get details without hesitation, or pick up the phone to make a call. Removes barriers so that the team can be successful.
• Personalized and Empathetic: Ability to work with a variety of stakeholders and provide relevant and detailed information for each one.
• Communication: Excellent verbal and written communication, ability to listen for understanding and follow up in a timely manner
• Perseverance: Ability to manage a variety of tasks and competing priorities. Willingness to figure out solutions for unknown or unclear scenarios.
• Attention to Detail: Ability to review and validate data across multiple systems and identify errors
• Collaboration: Comfortable working with other cross-functional leaders and teams
• Solution Oriented: Capable of moving issues to resolution, following processes, and troubleshooting.
• Agile: Ability to redirect quickly and without issue, change directions as needed, and be flexible in the dynamic environment.

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer:

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

EOE of Minorities / Females / Vets / Disability.

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