Position Summary Information
| Classification Title |
Business Services Coordinator |
| Working Title |
Assistant Director of Development |
| Location |
Boone, North Carolina |
| Job Category |
5 |
| Position Number |
091191 |
| Not Eligible for Visa Sponsorship |
VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S |
| Department |
Yosef Club - 555010 |
| Minimum Qualifications |
Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per
ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. |
| License/Certification Required |
|
| Essential Job Functions |
This position is a dynamic position that will help drive the growth and success of the athletics department from an advancement and development standpoint. This position will provide gameday support for the
MAF. As well as providing direct support to the Deputy AD and the Associate AD. The main responsibilities for this role are:
- This position oversees pledge processing, which includes posting of pledges and issuance of accurate pledge reminders following policies and procedures.
- This position will also regularly review pledge reminder practices with development in order to streamline the process in a sustainable way. Any electronic pledge reminders sent will be reviewed and approved by this position. This position oversees the setup and maintenance of recurring credit card and bank draft charges. PCI compliance standards must be followed for credit card transactions.
- This position will communicate with University Advancement staff to ensure that PCI compliance standards are consistently met. This position maintains designation funds and campaign codes in Banner Advancement as well as solicitation codes, gift classes, and premium codes. Similar to entering proper information into Paciolan, so the two record-keeping databases are in sync.
- This position is also responsible for auditing gifts and processing accurate gift receipts daily. Position will assist with Development activities to include, but not limited to, hospitality events, fundraising events, donor stewardship, creative content execution, and other duties as assigned.
- This position will have direct contact with donors, development staff, Foundation staff, Alumni staff, and others regarding donor accounts. Position must communicate and explain policies and procedures related to gifts and pledges to development staff and other university staff. Also, must possess the ability to communicate effectively with donors to explain their records.
- This position oversees the daily auditing, batching, and posting of gifts and pledge payments following policies and procedures. Strong attention to detail and accuracy is required in gift and pledge processing to ensure donor designation instructions are followed. Additional research with donors, development staff, donor-advised funds, and other third-party payment processors may be required to learn donor intent.
- This position audits gift and pledge postings daily and makes corrections and adjustments as necessary. Will maintain backup documentation file for all adjustments. This position will also oversee the use of the Quickswipe keypad and iPad for authorized users who have completed PCI training.
- This position needs to know and apply University Advancement Policies and Procedures for Charitable Giving and IRS rules and regulations governing charitable donations, and be able to explain the policies to development officers, support staff, and donors.
- Accuracy and attention to detail are essential to this position.
Additional duties as assigned may include, but are not limited to:
- budget management
- event planning
- report writing
- personnel administration
- Pledge Form creation for Development Staff/AD, Creation of Policies and Procedure Documents for MAF
- Paciloan's go-to person for MAF staff & Coaches
- Main contact person for banner/PAC reporting, and Customer Service duties in the MAF office.
- Processes and submits Endowments
- Responsible for assisting with the foundation marketing/ management of the Yosef Club Social Media Accounts
|
| Knowledge, Skills, & Abilities Required for this Position |
- This individual needs significant knowledge of office procedures and practices, problem solving skills, excellent written and oral communication skills, and strong interpersonal skills.
- Strong attention to detail and accuracy are essential.
- Individual needs strong computer skills, and proficiency in Microsoft Word, Canva and Excel.
- Individual needs the ability to learn and interpret policies and procedures, manage multiple projects and meet deadlines.
- Individual also needs to be able to create new policies and procedures as needed.
- Individual will also provide training in Banner Advancement to all new University Advancement employees in addition to Paciolan.
|
| Preferred Qualifications |
Prefer Bachelor's Degree and experience in collegiate athletics. |
| Type of Position |
Permanent Full-Time |
| Staff/Non-Faculty |
Staff/Non-Faculty |
| Appointment Type |
1.0 |
| Work Schedule/Hours |
Normal working hours are Mon-Fri 8:00-5:00 pm; however, some nights and weekends will be required to support athletics activities. Should the need arise, employee will adjust their schedule as decided with their supervisor to meet the business need.
This position requires the individual to work in the office full time to complete the necessary job tasks. |
| Number of Hours Per Week |
40 |
| Number of Months Per Year |
12 |
| Mandatory Staff |
No |
| Physical Demands of Position |
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. |
| Overall Competency Level |
Journey |
| Salary Grade Equivalency |
62 |
| Salary Range |
|
| Anticipated Hiring Range |
50,000-52,000 |
| Required Functional Competencies to Successfully Perform Job Duties. |
Program Administration: Ability to complete daily work to meet established deadlines and client needs for a program or within a program. Ability to collect, organize and disseminate program information. Ability to generate standard reports. Ability to monitor and maintain accounting records.
Knowledge-Program & Organization: Knowledge of federal, state and policies affecting program areas. Ability to reference, research, and apply to address client and program needs. General knowledge of the purpose of the program's organization including its mission, services, clients and measures of business effectiveness. Ability to process daily actions and requests within established guidelines and with knowledge of operational processes and procedures. Ability to use applicable technology, web-based data systems and programs needed to complete work assignments.
Customer Service: Ability to develop and maintain productive and collaborative work relationships. Ability to respond promptly and accurately to clients based on established policies and procedures. Ability to explain established procedures and practices in terms of client needs and business results and goals. Ability to follow up on issues needing policy interpretation with higher-level staff or supervisor and responds back to clients. Knowledge of the clients' mission, goals and needs.
Communication: Ability to relay program information and explain processes to clients. Ability to respond to client needs within established parameters. Ability to request information needed to process work or to report factual information regarding work. Ability to document work as requested or according to guidelines. A higher-level staff member or supervisor may review some or all communication. |
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
| Posting Date |
05/16/2025 |
| Closing Date |
05/22/2025 |
| Competency Level Statement |
Management will only consider applicants who meet the required competencies. |
| Special Instructions to Applicants |
Please attach the Required Documents:
- Cover Letter
- Resume
- List of References with Contact Information or provide a minimum of 3 professional references in the application form
|
| Search Chair Name |
Chris Wood |
| Search Chair Email |
woodjc3@appstate.edu |
| Applicant Pool Preference |
External (Post on the Web) |
Departmental Information
| Quick Link |
https://appstate.peopleadmin.com/postings/50983 |
| Posting Number |
201502884P |
|
Appalachian State University
50,000-52,000
May 16, 2025