PRN / Clinical Lab Support Rep (Day Shift, Variable)

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
2 years' related experience in an accredited clinical setting. (Required)

Functional Accountabilities

Patient Services

• Greet patients and parent in a courteous and consumer-oriented manner, check patient into scheduling system and or update computer system information.

• Review patient insurance information for accuracy, collect demographic and insurance information, checks/corrects facesheet.

• Verify the insurance information is complete prior to procedure and collect and verify preauthorization/referral information.

• Complete computer-aided, on-line registration with parent/guardian via telephone or in person in a courteous and consumer-oriented manner.

Administrative

• Answer inquiries and give test results by phone, answers general information and specimen requirement questions and route technical questions to appropriate area for answers.

• Answer telephone professionally and courteous.

• Verify insurance eligibility and coverage for anticipated procedures.

• Notify parents of the need for completed insurance referral form or preauthorization of test requests.

• Counsel parents or refer parent to Manager or Coordinator for financial information and direction.

• When assigned, train employees, students, and others in the duties described in job description.

Lab Tests

• Enter patient information, test requests, cancellations and additions into computer order program; perform computer searches for data inquiries and print and retrieve reports.

• Check test requisitions for completeness.

• Request additional forms or documents from referring physician as necessary.

• Confirm ICD9 codes are included and contact referring physician to confirm.

• Contact referring physician to confirm questionable test requests.

• Order tests in LIS; attach label to test requisition and place in appropriate location for specimen collection.

Maintenance

• Order routine inventory and supply requests.

• Distribute forms/letters/mail/lab results.

• Maintain Lab Customer Service Desk files.

• Copy, fax and distribute documents.

Phlebotomy
* Collect blood specimens by venipuncture and capillary method; perform special procedures such as collection of specimens
for sweat chloride test and administration of xylose.
* Conduct assigned routine laboratory tests such as urine dipstick, loading automated analyzers, preparation of slides for
microscopic analysis.
* Set up simple bacterial/viral cultures and enter specific test results into the computer

Organizational Accountabilities
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met.

Teamwork/Communication

• Demonstrate collaborative and respectful behavior.

• Partner with all team members to achieve goals.

• Receptive to others' ideas and opinions.

Performance Improvement/Problem-solving

• Contribute to a positive work environment.

• Demonstrate flexibility and willingness to change.

• Identify opportunities to improve clinical and administrative processes.

• Make appropriate decisions, using sound judgment.

Cost Management/Financial Responsibility

• Use resources efficiently.

• Search for less costly ways of doing things.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance.

• Continuously validate and verify information needed for decision making or documentation.

• Stop in the face of uncertainty and takes time to resolve the situation.

• Demonstrate accurate, clear and timely verbal and written communication.

• Actively promote safety for patients, families, visitors and co-workers.

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.