Care Manager I

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

• Establishes and maintains a care management relationship with clients and their formal and informal support systems, as appropriate, offering respect, dignity and support.
• Meets with clients as needed and directed, and collaborates with the Medical Social Worker to ensure that participants' biopsychosocial needs are being monitored and met.
• Identifies participant needs, advocates for, coordinates, and follows-up on services by making appropriate and timely referrals to both internal and external services.
• Assists with transitions of care. Partners with other IDT members to ensure that necessary services are arranged and in place.
• Coordinates the required documentation and notification for Participants who travel outside of the service area.
• Facilitates discharge to other programs and to the community.
• Documents via progress notes all case management activity according to departmental guidelines and standards. Maintains required paperwork.
• Appropriately identifies and communicates participant concerns and needs to the assigned Medical Social Worker and/or other members of the IDT.
• Attends and actively participates in IDT and program meetings, activities and problem-solving endeavors; contributes to open lines of communication within the team.
• Participates in and promotes ongoing efforts toward continuous quality improvement.
• Utilizes supervision appropriately; maintains open lines of communication and updates on caseload activity.
• Actively incorporates the ethical standards of the National Association of Social Workers into all aspects of interactions with others.
• Understands and applies the regulatory and procedural requirements of PACE and associated licensing, as well as the policies and procedures of IOA.
• Stays up-to-date on case management principles, the field of gerontology, family and community systems and other areas relevant to the client population.
• All other reasonably related responsibilities as assigned.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.