SUMMARY: The Stadium Operations Associate is responsible for the execution of and the enhancement of overall stadium experience by interacting with guests, conducting quality assurance, and continuing our reporting efforts to sustain excellence. These events include Patriots games, Revolution games, Premier Lacrosse League, Monster Jam, Monster Energy Super Cross and our numerous Concerts. This role will introduce various elements of event operations and fan engagement.
DUTIES AND RESPONSIBILITIES
- Proactively greet guests attending events at Gillette Stadium with a friendly demeanor and a smile
- Accommodate guests in a knowledgeable and friendly manner
- Support Operations Management with the following:
- Event setup and breakdown
- Improving Guest Services
- Assist with Designated Driver Activation
- Assist with employee Check-In Operations
- Prize fulfillment and customer service
- Monitor site operations
- Provide detailed post event recaps
- Report Stadium findings by utilizing our CMMS reporting system to report the follow:
Safety hazards
Facility damage
Cleanliness issues
Operational deficiencies
Support internal departments with maintaining efficiencies throughout guest-facing spaces in stadium:
Special projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibility
SKILLS AND QUALIFICATIONS
- High School Diploma
- Prior stadium operations experience a plus
- Strong communication & interpersonal skills
- Strong organizational skills with ability to multi-task
- Outgoing personality, highly energetic, and enthusiastic
- Ability to work comfortably both independently and in a team environment
- Basic computer skills including the Microsoft Office Suite of products
- Required to work extended hours, weekends, and holidays according to Gillette Stadium event schedule
- Must be able to work outdoors during all times of the year
- Must be able to interface with all levels of the organization and represent the Stadium Operations Team in a highly professional manner
PHYSICAL DEMANDS
- The employee is frequently required to stand for long periods of time
- The employee frequently is required to talk or hear
- The employee is occasionally required to reach with hands and arms
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
WORK ENVIRONMENT
- The noise level in the work environment is sometimes loud
- Will work in all types of weather, including extreme heat and cold
- This is a fast-paced environment with many moving parts
CERTIFICATES, LICENSES, REGISTRATIONS
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Kraft Group LLC
Nov 17, 2024