Sr. Program Processor

Ameresco, Inc. (NYSE:AMRC) is a leading cleantech integrator and renewable energy asset developer, owner and operator. Our comprehensive portfolio includes energy efficiency, infrastructure upgrades, asset sustainability and renewable energy solutions delivered to clients throughout North America and Europe. Our solutions range from upgrades to facility's energy infrastructure to the development, construction and operation of renewable energy plants combined with tailored financial solutions. We foster an entrepreneurial, collaborative, and forward-thinking culture that thrives with innovation, diversity of thought, and inclusion. We are excited with all that the future holds for our industry, planet, and communities.

Ameresco currently has a new opportunity for a Program Processor position based in our Wilmington, DE office. This is a program processor position where the primary role is to process customer rebate applications, field customer inquiries, and conduct outbound communications to utility customers.

Responsibilities:

• Works independently within established procedures to process rebate applications promptly with accuracy.
• Review of customer applications on our in-house processing platform or external 3rd party platforms, confirming that the applicant and equipment installed are both eligible according to program documentation and guidelines.
• Confirm all required paperwork has been submitted and program requirements satisfied.
• Contact the applicant or trade ally if information is missing.
• Process successful applications through to completion and printing rebate check runs where applicable.
• Field inbound customer phone calls and respond to questions on status or application requirements.
• Track applications processed and/or calls answered/returned using in-house platform and tools.
• Manage processing tasks to program manager and manager's satisfaction.
• Escalate questions or gaps in processing documentation, or customer satisfaction issues to program manager as encountered.
• Begin to build and maintain relationships with clients to maximize productivity and cultivate future opportunities.
• Conduct outbound calls to solicit program participation as needed.
• Provide feedback to team manager on areas of continuous improvement to processing procedures.
• Travel is not required, and
• Other duties as required.

Minimum Qualifications:

• BA/BS in Business or a related field is preferred.
• 0 - 2 years of industry experience

Additional Qualifications:

• Strong organizational skills with proven ability to follow through on multiple tasks and priorities.
• Strong customer service focus and experience
• Experience with commercially available office products such as MS Office including Word, Excel, and Outlook.
• Excellence in both verbal and written communication
• Self-starter and team player with the ability to work in a fast-paced environment
• Sound business ethics, including the protection of proprietary and confidential information
• Superior interpersonal skills including courtesy, professionalism and a cooperative attitude

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AMERESCO challenges the brightest, most talented and creative individuals in the industry by providing an environment that embraces initiative, diversity, and achievement along with comprehensive rewards, including people-oriented insurance, investment, and incentive plans.

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