Analyst, Patient Experience
Davita Inc. | |
paid time off, 401(k) | |
United States, Colorado, Denver | |
Nov 29, 2024 | |
2000 16th Street,Denver,Colorado,80202,United States of America
Patient Experience is the Village's central voice of the customer team. We work alongside other teams to better understand the experience of our patients and enact changes to improve the quality of their care. Our team focuses on bringing patient perceptions into our strategic business decisions so that all our patients always feel safe, cared about, and respected. The Strategic Initiatives - Product Analyst will support this broader goal by maintaining and improving our ability to understand and respond to our patients' direct feedback. The Analyst will work with a diverse team of highly motivated individuals with analytics, change management, innovation, and customer experience expertise. The individual is expected to manage the back end of our customer experience SaaS product, conduct in-depth analyses of the data collected, maintain strong relationships with stakeholders, and provide exceptional support to ensure their success with our platform. This role requires the ability to thrive in a fast-paced and highly collaborative environment. A successful individual will be organized, inquisitive, able to balance multiple priorities simultaneously, and a proactive communicator. ESSENTIAL DUTIES AND RESPONSIBILITIES Product Management: Maintain and improve the quality of the patient experience platform. Assist the Patient Experient team to develop and deploy various enhancements, including but not limited to:
Project Management:
Data Analysis:
Collaborative Problem Solving and Stakeholder Engagement:
Written & Oral Communication / Building Relationships: Build rapport within cross-functional project teams. Be a collaborative and informal influencer.
EDUCATION AND EXPERIENCE
What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Applications are accepted on an ongoing basis. Salary/ Wage Range $55,000.00-$100,000.00 / yearCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. |