Supervisor EMS Communication Center

Allina Health
United States, Minnesota, Saint Paul
Nov 10, 2024
Number of Job Openings Available: 1 Date Posted: November 12, 2024 Department: 84000601 Communications Shift: Day/Evening/Night (United States of America) Shift Length: 12 hour shift Hours Per Week: 40 Union Contract: Non-Union Weekend Rotation: Every Other Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: Every other weekend 12-hour day/evening/night shifts Benefit eligible Job Description: Provides daily operations support of emergency communication center operations. Coordinates and monitors services, performance and productivity levels. Participates in incident command structure during major events. Communicates, supports, manages and educates employees. Principle Responsibilities Leadership of employees. Creates and manages staff work schedules. Provides feedback and ongoing development of employees. Analyzes performance metrics to identify trends and resolve issues. Manages employee training accountability and certification requirements. Department operations. Defines individual and team goals. Monitors staff and department performance and productivity levels and proposes ways to improve effectiveness and efficiency of processes and procedures. Analyzes and identifies problem areas and adjusts processes and staffing priorities. Participates in incident command structure during major events. Investigates, documents, reports and resolves concerns, complaints and incidents. Community public safety. May work with community public safety partners and corporate internal and external stakeholders. Other duties as assigned. Required Qualifications Associate's or Vocational degree within 36 months of hire 2 to 5 years in public safety communications center and 0 to 2 years in a leadership position Preferred Qualifications Bachelor's degree Emergency Medical Services Licenses/Certifications FEMA100-Intro to Incident Command System - FEMA Management institute required within 90 days and FEMA200-ICS Single Res-Initial Action - FEMA Management institute required within 90 days and FEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required within 90 days Valid Driver's License required upon hire - MN and WI residents must obtain a valid driver's license in their state of residence within 60 days of employment in accordance with policy Emergency Medical Dispatch (EMD) Certification required within 180 days Physical Demands Light Work: Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently