Internship - Service Desk Technician Intern

Stericycle Inc
$18/hour
United States, Illinois, Bannockburn
Nov 02, 2024
Key Job Activities: Handles escalations and complex support issues and works to provide resolution. Documents troubleshooting steps, resolution and closes ticket or escalates to respective internal team. Configure, troubleshoot, and maintain various infrastructure hardware components and internal solutions, desktop and laptop computers, network printers, software and O365 applications. Act as mentor and provide support for the Tier 1 Technical Support team members Provide evening and weekend on call support on a rotational basis Participates in Major Incident calls and is responsible for distributing email communication Provide Deskside Support, Walk up Window Support and other duties as assigned Experience (North America): Basic understanding of ITIL is considered an asset Experience with common end user applications including Windows 7, Windows 10, Microsoft Office, Internet Explorer, and Outlook is a plus Knowledge of IP networking concepts, Wi-Fi, and remote access technologies is a plus Must be 18 years or older, with a HS diploma or equivalent Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Strong verbal and written communications skills.