Consumption Account Manager, Data 360 & Agentforce

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Account Manager, Data 360 & Agentforce, demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate Data 360 & Agentforce consumption and return on investment with Salesforce.

This role combines technical and commercial responsibilities. You will drive growth in your assigned customers and use cases by leading stakeholders, managing executive relationships, and creating and implementing consumption plans. Additionally, you will act as the post-sale technical lead for Data 360 & Agentforce, leveraging your expertise and technical credibility to engage and communicate effectively at all levels within an organization. You will be responsible for developing and implementing technology strategies and providing architectural guidance to ensure Data 360 and Agentforce integrate seamlessly with customers' existing systems.

You will build and nurture positive relationships to help customers progress on their Data 360 and Agentforce consumption journey, ensuring the platform delivers value. The Consumption Account Manager works directly with customers that can vary in their market segment, size, solution complexity, and life cycle, all depending on the customer's needs.

You are a constant learner. You are curious, empathetic and have a strong bias for action. This is an IC (individual contributor) role.

Your Impact

As a trusted advisor you will successfully influence customer outcomes and accelerate Data 360 & Agentforce consumption You will:

• Work across multiple selling teams and internal stakeholders, creating clarity from chaos.

• Facilitate activation, adoption and expansion of customer use cases for Agentforce & Data 360. We measure that in terms of healthy consumption.

• Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise.

• Create, own, and execute a point-of-view on how key use cases can be accelerated into production.

• Navigate Data 360 & Agentforce Product and Engineering teams for new product innovations, pilot programs, and upgrade needs.

• Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression.

• Develop mutual success plans with customers.

• Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data 360 workloads.

Your demonstrated impact includes:

• Experience: 7+ years in customer-facing solutioning for Data, Analytics, AI, and CRM.

• Technical Expertise: Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-Level executives.

• Communication Skills: Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly.

• Trusted Advisor: Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures.

• Customer Success: Experience driving customer success in large, complex selling organizations.

• Industry Knowledge: Deep understanding of industry-specific use cases, data architectures, and integration patterns.

• Influence and Leadership: Persuasive verbal, written, presentation, and interpersonal communication skills that influence change in large organizations.

• Technological Awareness: Staying up-to-date with emerging marketing, data-related, and AI technologies.

• Proactive Attitude: A self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues.

• Data Ethics and Privacy: Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy.

• Product Development: Hands-on experience building 0-1 products at startups or large companies.

• Facilitation Skills: Excellent workshopping and whiteboarding skills.

Primary Responsibilities

• Develop an understanding and knowledge of customer's Salesforce Data 360 & Agentforce implementation and evangelize the capabilities of Data 360 & Agentforce.

• Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.

• Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success.

• Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.

• Guide a customer on org strategy, governance, and change management standard processes based on customer needs.

• Demonstrate hands-on Data 360 & Agentforce product knowledge by applying platform features and functions to customer business priorities and roadmap.

• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.

• Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.

• Deliver value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth.

• Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.

• Working with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers work towards their goals.

• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.

• Proactively communicates technical product changes, degradations, outages, end of life, and other relevant updates.

• Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.

• Collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Salesforce Data 360 platform in your accounts.

Technical Abilities

As a deep subject matter expert, you will have a rare set of technical proficiencies, including:

• Salesforce Smart: Deep, technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level certifications, hands-on experience with Salesforce Clouds).

• Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning).

• AI & ML Expertise: Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences.

• Curiosity & Continuous Learning: Passion for exploring emerging AI research, frameworks, sharing insights, and experimenting with pioneering technologies. Actively stays up to date on new LLM models and agentic approaches, experimenting with prompt engineering to drive innovation.

NOTE: This is an office-flexible role. The expectation is to be in-office 2 days a week when local to an office.

Our Investment In You

• World-class enablement and on-demand training - check out trailhead.com for a sneak peek!

• Exposure to executive thought leaders with a passion for living our values

• Clear path to promotion with accelerated leadership development programs

• Weekly 1:1 coaching with your leadership

• Fast Ramp mentorship program

• Week-long product bootcamp

• Sandler Sales Training

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes, we are #1 in PEOPLE's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

• Visit salesforcebenefits.com for the full breakdown.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality and explore our company benefits.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.