Compliance Officer - Consumer Default Management

Location:

The Compliance Officer will be a member of the Consumer Default Management team within Compliance Risk Management and have significant responsibility to ensure that regulatory, compliance, or reputation risks are appropriately mitigated to remain within KeyCorp's desired risk appetite. The Compliance Officer is responsible for oversight of consumer default compliance-related activities including providing highly specialized guidance on current and emerging regulatory risks, reviewing and challenging strategy (initiative, products, third parties, clients), control design, exam management, execution of business processes, and any findings or corrective action plans.This position will report to the Compliance Director and is responsible for ensuring compliance risk, controls, processes and all related activities within designated lines of business comply with regulatory requirements and Key's Risk Management policies and program requirements.

• For assigned lines of business and/or regulations, serve as the compliance subject matter expert.
• Partner with other members in the second line of defense and designated lines of business to identify risks, develop and execute assessments, provide guidance on control and testing design and execution, and advise on and monitor findings and associated remediation activities.
• Actively participate in assigned business initiatives (i.e., new product development, revised processes or systems, development and/or oversight of consumer facing notices and disclosures) and projects to ensure that related regulatory obligations are appropriately addressed.
• Lead a strong and effective collaborative culture, responsible for partnering with various risk disciplines, and working closely with assigned project teams, risk partners, legal and multiple lines of business.
• Assist the line of business with regulatory compliance exams.
• Proactively engage with partners within the first line of defense to promote understanding of complex regulatory concepts and associated compliance risks.
• Assist in or lead the development and maintenance of effective compliance policies, procedures and processes.
• Accountable for oversight of line of business activities to determine compliance with applicable compliance rules, regulations and laws.
• Research, interpret and assist in applying laws, regulations and regulatory guidance to relevant business processes.
• Assist in the identification of training opportunities and course development.
• Address regulatory actions and other regulatory communications, following up and monitoring until satisfactory resolution is obtained.
• Participate in or lead the monitoring of compliance programs and targeted testing, particularly with new regulatory requirements or system changes; assist with the development of appropriate corrective action to ensure adherence to applicable laws and regulations.
• Develop and maintain collaborative working relationships with internal staff, peers, and senior management.
• Maintain relationships with industry peers and regulatory bodies to validate KeyCorp practices and develop recommended changes as appropriate.
• Identify, respond to and/or escalate risks as appropriate.

• Bachelor's degree required; Master's degree in Business, Juris Doctorate or CRCM preferred.
• 3-5 years of experience as a financial services compliance professional, bank regulator or other comparable legal experience.
• Demonstrative knowledge of RESPA, TILA, SCRA, FCRA, bankruptcy laws and other state-based consumer protection regulations. Sound decision-making skills; able to make decisions independently and quickly.
• Extensive knowledge of consumer collections, bankruptcy, recovery and loss mitigation preferred.
• In-depth practical knowledge of internal controls, risk assessments and compliance processes, and applicable techniques for implementation of regulatory, compliance and legal requirements and compliance processes.
• Solid written and oral communication skills.
• Sound understanding of compliance risks.
• Strong research skills coupled with strong analytical and resourceful problem-solving skills.
• Strong attention to detail.
• Proven track record of integrity, strong ethics and judgment.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $90,000 to $120,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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