Licensed Social Worker - Family Resource Center Coordinator - Philadelphia, PA

Since 1852, Elwyn has helped people with autism, intellectual, developmental, and behavioral challenges lead meaningful lives. As an internationally recognized nonprofit human services organization, we have always been on the forefront of innovation.

Please join us to make a difference in the life quality of children, teens and adults with autism, intellectual and developmental disabilities, and related behavioral health challenges - and feel the resulting pride that will enrich your own life.

• Generous Paid Time Off
  
• Comprehensive Medical/Dental/Vision Benefit Packages
  
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
  
• Tuition Reimbursement
  
• Career Advancement Opportunities and Growth
  
• Flexible Schedules
  
• Retirement Savings Plan

Elwyn is currently seeking a Family Resource Coordinator/Social Worker to provide ancillary social work supports and services to families receiving special education and behavioral health services within Elwyn's Children's Services division. Rooted in the enduring commitment to supporting the service triangle, the Family Resource Coordinator offers individualized and group support, resource coordination, community linkages, and guidance to parents and caregivers whose children are served by programs within Children's Services. The Family Resource Coordinator develops, maintains, and updates resources and supports families of children with disabilities in navigating available resources throughout various internal and community-based service systems and parent-to-parent networks to champion their child's overall success and meaningful progress. This position applies an evidence-based social work framework, performs caregiver/family education on special education systems, participates in child find activities, facilitates parent-to-parent engagement and support, promotes family engagement, and recognizes parents as valuable partners in the process of holistic treatment and education of children.

DUTIES AND RESPONSIBILITIES:

• Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination
• Employ a high-quality, client-centered, customer service approach including, but not limited to, active listening, interview and assessment, identification of needs, resource coordination, and resolution including the provision of any applicable community supports as a complement to the services already received through Elwyn, by actively promoting community engagement and recreation, respite and home supports, basic needs and/or emergency supports to all families on a regular basis
• Facilitate key linkages to community resources, facilitate referrals, and coordinate connection to services via phone, video conference, or in-person meeting as needed to meet the ongoing needs of the family by engaging in follow-up calls and visits as necessary to ensure appropriate follow through and coordination of services to the family; initiate contact with the families, as required, to ensure access, navigation, and initiation of the service; provide a high quality, highly responsive customer service experiences for all parents and families seeking assistance
• Develop, maintain, and update the Elwyn Family Resource database with relevant resources including, but not limited to, camps, before/after care, school programs, autism resources, behavioral health/mental health, Medicaid/Medicare, medical insurance, Disability/Supplemental Security Income (SSI), housing support, homeless support, food/meals, child care centers, Child Abuse Hotline, suicide/self-harm, cultural resources, aquatics and recreation, wellness, respite care, Department of Human Services (DHS), Temporary Assistance for Needy Families (TANF)/ Supplemental Nutrition Assistance Program (SNAP)/county assistance, faith-based organizations, language/English as a Second Language (ESL) services, literacy, hospitals and medical centers, library resources, Lesbian/Gay/Bisexual/Transgender/Queer-Questioning/Intersex/Asexual (LGBTQIA+), parenting classes, and parent support that are centrally-located and easily accessible; maintain, update, and contribute to the active directory of parent resources and supervise and collaborate with interns on the identification of regional community resources to support and supplement the services received through the special educational system and Elwyn
• Conduct regular in-reach activities to parents and caregivers including participating in the development and implementation of quarterly newsletters, parent cafes, social events, family forums, information sessions, holiday celebrations, and welcome events to galvanize, coordinate, and connect new parents with programs, resources, and veteran parents for moral support, guidance, encouragement, and partnership; assist families in jeopardy of involuntary discharge or voluntary withdraw from services, employ conflict resolution as needed, and assist families in the decision-making process, employ a model of positive parent support
• Employ foundational principles of cultural humility, understanding, and support for families for whom English is a second language including, but not limited to, utilizing language line support to communicate with families, and/or translation services, as appropriate and employ a broad-based cultural approach within the larger context of accepting differences including, but not limited to, socio-economic, religious or political beliefs, gender and sexual identity, country or origin, and neighborhood demographics to ensure broad inclusion and access to relevant services and supports
• Promote and encourage parent and caregiver engagement in activities that promote inclusion, student achievement, and pride in membership including, but not limited to, community meetings, Transition-to-Kindergarten activities, Family First Trainings, Philadelphia Interagency Coordinating Council (PICC) activities/meetings, Parent Education and Advocacy Leadership (PEAL) Center activities, Parent Action Network (PAN), participation and coordination of Family Fun Day events, Elwyn Day, the Elwyn Ball, community/neighborhood fairs, and table outreach events by making families aware of these resources and activities
• Receive referrals from the respective program for children requiring additional, supplemental supports over and above what the program offers, conduct systems assessments, and provide generalist social work services to families in need of extended follow up, home visitation, and/or who are demonstrating a higher need for support to encourage child and family success; initiate additional community referrals, as needed, and share information with the program(s) in which the child is currently enrolled by employing a motivational interviewing, strengths-based, and systems-oriented approach to intervention; initiate community referrals, as appropriate, and complete session notes
• Maintain a working knowledge of Preschool Early Intervention, school-aged special education, and behavioral health regulations including, but not limited to, Procedural Safeguards, Free and Appropriate Public Education (FAPE), Least Restrictive Environment (LRE) regulations, Family Educational Rights and Privacy Act (FERPA), and Health Insurance Portability and Accountability Act (HIPAA)
• Work in partnership with parent volunteers and student interns to meet identified needs of parents and caregivers; by providing peer support, shadowing opportunities, modeling, and feedback of evidence-based intervention to Social Work generalist interns to ensure student growth and learning; participate in the interview and student placement process to ensure appropriate placement
• Participate in ongoing professional development opportunities and supervision as required
• Perform cardiopulmonary resuscitation (CPR), crisis intervention, and first aid using agency-trained protocols
• Perform other related duties as requested or required

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• Licensed in the Commonwealth of Pennsylvania to practice Social Work (LSW), Clinical Social Work (LCSW), Professional Counseling (LPC), or School Counseling
• Two (2) years of licensed professional practice experience
• Prior supervisory experience
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Comprehensive understanding of the systems and resources that families utilize outside of the educational system, including medical, behavioral, and social support systems
• Demonstrates ability to develop creative solutions to challenging situations faced by families in both suburban and urban setting
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR and crisis intervention using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Current, valid driver's license in state of residence, three (3) years driving experience, and acceptable driving record in the United States