Job Description
In this role you will be responsible for covering a variety of job duties which requires expertise for multiple positions. You'll provide coverage for the: TM Sales Analyst, Onboarding, Client, Service, Senior Service, and Lockbox Specialists. You'll also interact with Treasury sales staff, Product Management, Service, Project, Billing, Onboarding, and Training Specialists to ensure a high level of customer service and delivery to all customers - internal and external. A Day in the life:
Provide step-by-step technical instruction and support to client admins and users. Trouble shoot complex client system issues. Complete or review daily DACA transfers and Wires. Create and obtain approval for temporary ACH, Wire, RDC, Mobile Deposit limits. Create paperwork or Bankpoint cases for client and users changes. Install and assist with difficult installations of scanner drivers for RDC clients. Review ACH file processing through PIM, FED, Channel Audit, and Scheduled Events. Set up new clients, administrators, and users on Commercial and Small Business Center. Facilitate changes to Commercial and Small Business Center clients and users received through Bankpoint, TM New Business email or other means. Coordinate the setup of Single Sign On products such as Lockbox, Positive Pay, Remote Deposit Capture, and Bill Payment. Set up sweeps and work with Loan Servicing on loan sweeps. Add analysis fees to Premier. Communicate with TM Billing on fees and pricing. Send out admin and user credentials to all Commercial Center and Small Business Center admins and users.
Client Training:
Create and maintain Bankpoint training cases for each new Commercial Client. Create individual training plans for each client based on products and client business needs. Serve as the central point of contact for the client and admins throughout the training process. Complete post training follow up calls to determine if additional training is needed. Handhold clients for the first 30 days to ensure banking needs are met. Demo products to potential clients for Sales Officers. Sort, open, prepare and deposit Lockbox checks and invoices including but not limited to: payee verification, foreign and Canadian item identification, restrictive check notations, match and compare acceptable payees. Review special instructions given by clients and determine the appropriate item handling. Review and analyze rejected checks to make next-step decisions - determine if items will be processed or returned to client. Scan documentation and upload files to a web based cloud (TMR). Enter daily lockbox totals into excel spreadsheet. Ensure adherence to regulatory requirements such as HIPAA standards. Secure, maintain, and schedule destruction of deposited checks and scanned documentation
Sales Analyst:
Oversee, coordinate, and manage all aspects of the implementation process for new and existing clients through Bankpoint. Support Sales Officers in the gathering of information, drafting, and completion of the new client agreements and authorizations. Serve as a point of contact for the client during the implementation process. Create and send agreements and necessary documents to the client for signature. Complete follow up on agreements and not received. Track and log new clients and changes in Bankpoint. Communicate progress and provide weekly updates to management on completed and outstanding Bankpoint cases.
Other Duties:
Crosstrain in other areas of TM. Adhere to internal and external policies and procedures of the bank. Assist management with product training for TM employees. Assist with department Special projects and new product implementation and testing. Perform other duties as assigned.
To succeed in this role you'll need:
High school diploma or Bachelor's Degree. Two to four years of related work experience. Bank operations and/ or Treasury Management experience required. In-depth knowledge of Treasury Management products and services. AAP or CTP Certification a Plus.
Additional skills and abilities we're seeking:
Excellent communication skills required, both written and verbal. Excellent Customer Service skills. Strong attention to detail and good planning and organization skills. Proficient computer skills; Microsoft Word, Excel and Outlook. Technical expertise is preferred.
Work Environment The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required.
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Triumph Financial
Nov 16, 2024