Mgr, Business Integration

Do you excel at working cross-functionally to achieve common goals? Does working with high-performing products on the forefront of the digital telecommunications industry excite you? If so, you could find a home on the Business Integration team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

The Business Integration Manager role is a hybrid position covering cross functional responsibilities for the Business Integration organization. You'll lead, manage, and develop a team of Analysts responsible for gathering, defining, and documenting cross functional business rules and requirements, as well as test strategy planning.

WHAT OUR BUSINESS INTEGRATION MANAGERS ENJOY MOST

• Managing and leading a team responsible for delivery of highly visible and complex programs covering multiple functional areas
• Driving gap assessments, articulating options, and presenting recommendations to management for critical decisions
• Managing and developing a team of analysts with strong analytical skills and subject matter expertise across business processes and systems
• Delivering fully vested test plans with integrity of documented Use Cases/Test Cases, traceability matrices, and recorded stakeholder review and approval
• Utilizing Tableau from various sources for incorporation into executive reports
• Collaborating with Operations and Training teams to ensure launch readiness

In this role you'll provide leadership and direction to teams in a dynamic office environment. On a typical day you'll lead multiple projects simultaneously, communicate the health of projects/programs to stakeholders, and track team performance, service levels, and other metrics required to ensure department goals and objectives are met.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Management, 2 years or more; management of complex programs or projects, 5 years or more; business analysis & testing, 5 years or more
• Education: Bachelor's degree in Business Administration, or related field or equivalent combination of education and experience
• Skills: Knowledge of business process re-engineering; demonstrated knowledge of video, internet, phone, and mobile residential and business product features and systems; demonstrated knowledge of core business processes and existing system capabilities
• Abilities: Demonstrated ability to mitigate risk and implement contingency plans; effectively analyze and interpret data; document, prepare, and deliver data-driven presentations; influence internal and external key stakeholders and build consensus; successfully manage complex, enterprise-wide programs
• Working conditions: Office environment, exposure to moderate noise levels, some travel required

Preferred Qualifications

• Education: Master's degree, Project Management certification or successful completion of a recognized project management curriculum
• Experience: Telecommunications industry experience preferred

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Tools & Tech: Work with leading broadband network services and high-performing products on the forefront of the telecommunications industry
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

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