Manager, Single-Family Rental Community

Tricon Residential is anownerand operatorofa growing portfolioof morethan 38,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visitTricon Residential.

Job Description

Essential Duties and Responsibilities include the following but are not limited to the Job Description contained herein. Additional job duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Leasing/Marketing

• Ability to work with several departments to implement the pre-leasing standard operating procedure, and onboarding responsibilities for the Lease Up Single-Family Rental Communities.

• Support the Sales Hub in all leasing efforts. Schedule and perform Showings/Self-Tours as requested by the Sales Hub and be prepared for walk-in Showings.

• Conduct outreach marketing on a minimum monthly basis- local businesses, brokers, Realtors, multifamily locators, and any other relevant opportunities in the local market.

• Conduct a monthly audit of current Internet Listing Services and Online Reputation, making recommendations or changes as needed.

• Manage self-show inventory. Strategize with the Sales Hub and Revenue Management teams on website postings.

• Create and manage MLS Listings

• Verify all listings are active including all relevant information and photos

• Daily inventory walks during Lease-Up - confirm all vacant homes are show-ready.

• Act as the subject matter expert for your community's sub-market, keeping in tune with competitive communities and surrounding employment base.

• Analyze and report key performance factors for the community to the Portfolio Manager, Sales Hub, Asset Management, and Marketing on items such as unit availability and assess any necessary price adjustments including premiums on vacant unit and on-notice units.

Resident Management

• Partner with the Retention Specialist as needed to assist with resident retention.

• Customer service

• Proactive: Get ahead of and resolve all resident issues- communicate great stories/wins from residents.

• Resourceful: Become a super-user of Tricon technology. Ability to train residents on how to submit work orders, rent payments, and surveys.

• Empathetic: Address resident escalations with a win-win mindset.

• Report HOA violations

• Serve violation notices

• Confirm correction

• Post any necessary notices upon request from the Centralized Team.

• Coordinate with APM/PM to assist with outstanding resident issues including renters' insurance, utilities, habitability concerns, etc.

Community Management

• Superior organization and timely documentation practices

• Coordinate with the Sales Hub on community events.

• Create and maintain a strong relationship with the Development Team, the Builder Partner, Utility Providers, Local Vendors, Landscaper, Porter/Pool Maintenance Company, Cable Provider, and the HOA, if applicable.

• During Lease-Up, thoroughly inspect the Single-Family Rental Community daily to identify any potential concerns ranging from construction issues, resident violations, landscape, and common area conditions.

• During Lease-Up, coordinate daily meetings with the Single-Family Rental Community Superintendent, keep organized documentation and scheduling on recommended tasks, and check back for follow up and accountability.

• Be knowledgeable of all reporting associated with move ins, work orders. Set up monthly Resident warm calls.

• Ability to perform financial reviews, track controllable expenses, and monitor actual monthly income vs budget.

• Perform occupancy checks upon request from the Centralized Team

• Work in coordination with the Single-Family Rental Community Superintendent and the Facilities team regarding exterior property issues (including landscaping), outstanding unit service requests, move-in turn schedules, market ready inventory, report supplies needed (model office), etc.

• Support other SFRC sites and "scattered" zones based on availability.

Qualifications:

• Experience in a property management role

• Demonstrated critical thinker

• Passionate about providing exceptional customer service

• Sense of urgency with the ability to work under tight deadlines

• Comfort in learning new software platforms and utilization of technology a major plus

• Disciplined problem solver who is proactive, reliable, and resourceful.

• Track record of fostering a collaborative team environment.

• Ability to work well under pressure, self-manage, and set an example for others

Minimum Requirements:

• 3+ years property management experience required

• Lease-up experience preferred

• BA/BS preferred

• RE License Required

• Excellent communicator, both verbal and written

• Professional appearance and demeanor

• Multi-tasking and organizational skills - demonstrated ability to perform multifaceted projects in conjunction with daily activities.

• Good reasoning abilities and sound judgement

• Proven strong customer service experience

• Strong presentation skills

• Unrelenting attention to detail with an eye for accuracy and consistency

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.