Library Services Coordinator-Reference & Information Services

The University of New Mexico, College of University Libraries & Learning Sciences (UL&LS), has an opening for a full-time Library Services Coordinator for Reference and Information Services. We seek a service-oriented individual with a proven ability to lead and implement services in a collaborative environment. This position joins the Access Services team, a group whose areas of responsibility include circulation and help/information services; resource sharing and delivery services; stewardship of physical library collections, including those housed at our new high-density repository; and oversight for learning and creative spaces.

THE POSITION AND TEAM

The Library Services Coordinator (LSC) for Reference and Information Services coordinates frontline public services delivery via chat, text, email, and other modes across the University Libraries. The position oversees the training and support of staff and student employees providing information services and works closely with the Operations Manager of each building to schedule and implement reference and information services for library patrons. The LSC will be responsible for compiling statistics and providing broad assessment of information services within the context of Access Services, and, more broadly, with the Library's Assessment Team. The LSC for reference and information services will collaborate with faculty and staff providing reference services outside of Access Services and will lead the cross-departmental Reference Working Group to assess and implement frontline information services.

The position serves on the Access Services Leadership team, forging positive relationships between and within groups focused on the development, delivery, and assessment of user-focused services. The position reports to the Director of Access Services.

THE ENVIRONMENT

UNM is a Tier I Research Institution, a Hispanic-serving institution, and the flagship university in a majority minority state. To support UNM's campus constituents and colleagues, the College of University Libraries & Learning Sciences affirms its commitment to honor diversity, ensure fairness and access, and create an environment where all employees are treated respectfully. These commitments include supporting UNM and CUL&LS JEADI (Justice, Equity, Accessibility, Diversity, and Inclusion) initiatives and the CUL&LS Anti-Racism statement.

The College of University Libraries & Learning Sciences includes University Libraries, the Organization, Information and Learning Sciences (OILS) academic program, and the UNM Press. University Libraries is a member of the Association of Research Libraries, the Greater Western Library Alliance, and the New Mexico Consortium of Academic Libraries. University Libraries contains over 3 million volumes and includes three central campus libraries: Centennial Science & Engineering Library, Fine Arts & Design Library, and Zimmerman Library (humanities, social sciences, and education). A fourth facility, the South Campus Repository, serves as a long-term offsite repository for library collections.

Founded in 1889, the University of New Mexico sits on the traditional homelands of the Pueblo of Sandia. The original peoples of New Mexico - Pueblo, Navajo, and Apache - since time immemorial, have deep connections to the land and have made significant contributions to the broader community statewide. We honor the land itself and those who remain stewards of this land throughout the generations and acknowledge our committed relationship to Indigenous peoples. We gratefully recognize our history.

See the Position Description for additional information.

Bachelor's degree; at least 4 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

1. Demonstrated successful experience providing information and reference services, including services delivered in person, by phone, email, chat, text and/or other emerging technologies
2. Demonstrated success in leading projects and coordinating work across a large team or between different groups
3. Experience with program or service activity evaluation
4. Experience providing other access services, such as circulation and reserves
5. Demonstrated oral, written, and interpersonal communication skills
6. Demonstrated ability to work creatively, collaboratively, and effectively, both as a team member and leader

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Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.