Cloud Operations Engineer III- Systems Operations

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Our Tech Services Systems Engineering & Operations Team is seeking a Cloud Operations Engineer III. In this role, you will provide comprehensive support for Jack Henry information systems, addressing operating system-level issues, obsolete technology remediation and tracking, incident resolution, server builds and configurations, DNS management, and Microsoft Server feature management. You will troubleshoot operating system (OSI issues and identify problems beyond the server OS stack, such as network communication issues. This new role aims to enhance current processes by introducing automation, Infrastructure as Code (IaC), CI/CD pipelines, streamlining operations, and expanding support for Jack Henry's cloud-based offerings.

This position offers the flexibility to work remotely from anywhere in the United States. It includes participation in an on-call rotation and may require occasional travel for meetings, training sessions, and conferences.

What you'll be responsible for:

• Manage and support internal server infrastructure and development and testing environments, and pipelines.
• Manage and support public cloud production, testing and development environments, and pipelines.
• Maintain operational software and tooling E.g. Jira, Confluence, Jenkins, Octopus Deploy, Apache Tomcat etc.
• Design and implement Site Reliability and Disaster Recovery processes.
• Build and support company's growth into the public cloud services and Infrastructure as Code.
• Develop strong relationship with the DevOps team(s) to assure best practice implementations.
• Implement automation across both public and private cloud data centers.
• Maintain processes, tools, and documentation in support related to operational environments.
• Develop processes and procedures regarding new client onboarding activities.
• Perform other duties as assigned.

What you'll need to have:

• Five years of experience in cloud operations, engineering, network engineering, or system administration.
• Proficiency with Azure and GCP.
• Skilled in Terraform and GitOps.
• Skilled in scripting languages such as BASH, Python, and PowerShell.
• Solid understanding of networking and system administration.
• Excellent written and oral communication skills, with strong organizational abilities. Self-motivated, hands-on, and entrepreneurial.
• Ability to participate in an on-call rotation every 7-8 weeks, working your normal shift and being available for after-hours issues.
• Willingness to travel up to 10% of the time for meetings, training sessions, or conferences.

What would be nice for you to have:

• Bachelor's degree in Computer Science.
• Relevant certifications in system administration/engineering, network administration/engineering, or cloud administration/engineering.
• Extensive experience with NoSQL databases, including MongoDB and Cassandra.
• Proficient in using configuration management tools such as Ansible, Puppet and Chef.
• Experience with Site Reliability Engineering (SRE) principles, including but not limited to Service Level Objectives (SLO) and Service Level Indicators (SLI), TOIL reduction, Automation and Root Cause Analysis.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.