Client Development Manager

Client Development Manager |


The Shyft Group (SV) |


Charlotte, MI (SV)

Regular Employee | Salary Exempt

Who we are

At The Shyft Group, we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands -- Utilimaster, Blue Arc EV Solutions, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, and Builtmore. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do

As the Client Development Manager (Remote) for Spartan RV Chassis, a brand within our Specialty Vehicles division based at our new, state-of-the-art manufacturing facility in Charlotte, MI, you will enjoy being the primary customer-facing member for our leasing customer account segments.

Your main focus will involve building and maintaining executive-level relationships and strengthening account partnerships with customers through promoting The Shyft Group's value proposition with a consultative sales approach. Your success will be measured based on retention and profitable growth within the assigned customer accounts.

Additionally, you will be expected to grow sales by developing relationships learn about customers' applications, anticipate customer needs, recommend product options, and best practices, and provide prompt responses and resolution to customer complaints.

What you'll do

• Grow sales by developing relationships, learning about
  the customer applications, anticipating the needs of the client, and
  recommending product options/best practices
• Clearly understands the value proposition and able to articulate and
  concentrate on value added selling
• Develop an in-depth understanding of each client and clearly define their fleet
  goals and business objectives
• Successfully executes company consultative-sales approach that
  ensures alignment with client's business goals and objectives
• Develops and maintains an effective ongoing working knowledge of the company's
  and client's systems and processes
• Works with the client and other internal departments to identify and develop
  effective client management strategy
• Researches the industry by reviewing industry publications, attending trade
  shows, etc. to identify trends and/or new products
• Provides accurate information and consultation to clients
• Prepare projections for assigned accounts and uses the projections to
  proactively manage client relationships and achieve targeted
  goals/objectives
• Identifies "decision maker(s)" and others who can influence the
  decision-making
• Establishes and maintains relationship with these individuals
• Acts as voice of the client advocate to develop data relative to
  marketing trends, competitive products, and pricing
• Submits marketing intelligence to sales management
• Collaborates across all functional groups (engineering, operations, sourcing,
  etc.) to provide best-in-class consulting and service to clients
  Conduct and be responsible for conference calls, client visits, and resulting
  action items
• Anticipates and takes appropriate action to avoid issues
• Aids in the resolution of complex problems or issues
  
• Conducts a review of issues to proactively identify trends which may adversely
  impact client's satisfaction
• Documents any sales related activity in CRM software
• Interfaces with internal partners/departments to resolve any client
  issue
• Effectively manage the quote process and present quotes to existing clients for
  renewals/rebuys and additional products and/or services
• Conduct pilot reviews to further endear clients
  to company product, process, and people
• Participate in sales order to transition meetings
  
• Represent sales and engineering regarding engineering dates for scheduling of
  vehicle

Learn more about The Shyft Groupand Charlotte, MI by exploring the Learn More section below.

• Bachelor's Degree in Business, marketing or a discipline, or equivalent combination of education and 4 years' of sales or marketing environment;
• Good understanding of general business and
  account management operations
  Maximizes results by systemically managing an account plan and establish
  priorities and meet objectives
• Maximizes sales results through new business opportunities within existing account
• Adapts approach to different buying influences and
  identifies client needs and gains client commitment
• Opportunistic and commits time and effort to ensure success
• Makes persuasive presentations and closes through logical,
  incremental steps
• Must be able to set priorities, meet deadlines and handle multiple tasks while
  maintaining a calm disposition in pressured situations
• Able to communicate the value and benefit
  of company's products and partnering as a client
  advocate
• Solution driven, highly creative, strong problem solving, analytical,
  interpersonal and presentation skills
• Able to analyze factors, develop effective sales strategy, anticipate, and
  exceed client need and close sales
• High level of determination, initiative, perseverance, and
  resiliency
  Able to maintain "can do" attitude in the face of client rejection

Learn More

The content below is available on our careers site job description: https://theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/815?c=theshyftgroup

The Shyft Group

Employee Testimonials

Our Story

Sustainability

YouTube

LinkedIn

Join Our Talent Community

Shyft Specialty Vehicles Brands

Royal Truck Body

DuraMag

Magnum

Spartan RV Chassis

Builtmore

Red Diamond

Charlotte, MI

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Why The Shyft Group?

We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.