Retail Leadership Trainee

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Supervisory Duties and Responsibilities: None

Summary: Participates in a comprehensive individualized training program that includes intensive on the job training with an emphasis on the foundations of Retail behaviors and leadership. The purpose of this program is to train and mentor individuals to be knowledgeable resources to Retail and to develop better Retail management capabilities. The trainee will spend time with other departments within the bank to gain a better understanding of their role at the bank. The program is customized based on individual needs, experience, and abilities. Start and end positions in the program will vary based on Centier related knowledge and prior experience. This position could involve travel to various offices and requires flexibility with being able to work all days and hours when our branch offices are open.

Essential Duties and Responsibilities:

• Complete training and fully demonstrate the skills of the Universal Banker position.
• Attending departmental trainings and provide feedback to the program manager.
• Strive to create a remarkable client service experience for both new and existing client relationships.
• Consistently follow all key performance behaviors outlined in the Avannis service surveys.
• Develop and strengthen new and existing client relationships by actively cross-selling products and services and referring other lines of business.
• Purposefully participate in and assist with overseeing the Servant Sales process per established guidelines.
• Handle and resolve client problems and complaints in a quick and efficient manner either on own or with the assistance of management.
• Ability to use independent judgement and safe and sound decision making to limit risk to both clients and the bank.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions.
• Open and close personal and business accounts while following the proper new account opening procedures, Customer Identification Program, and loss prevention guidelines as outlined by the bank.
• Check and identify suspicious activity or clients.
• Meet with clients to open new accounts and counsel clients on their financial needs, making recommendations where necessary and appropriate.
• Originate and close consumer loans.
• Perform operational duties such as: opening and closing the branch, verifying weekly currency shipments, maintaining appearance of branch, assisting team with balancing their drawers and locating any errors, preparing reports, and balancing the branch ATM and vault.
• Follow the day-to-day procedures and activities as outlined in the BSA policy.
• Inform the BSA Officer and/or Security Officer of any suspicious activity.
• Maintain safety and security of branch, clients, and fellow associates by noting danger or warning signs and checking that the premise is safe.
• Actively strive to achieve professional, branch, and organizational goals and communicate progress to manager.
• Provide manager with weekly updates on progress.
• Assist in managing the daily responsibilities of branch associates.
• Acts in the place of absent employee if necessary.
• Support and implement branch marketing promotions.
• Shadowing Branch Management in performance management of the team. Assisting in coaching, action planning and scheduling.
• Be involved in community, social service, and volunteer organizations through leadership, attendance, and membership.
• Engage in personal development activities such as computer base courses and internal/external training to assist in career growth.
• Maintain a professional manner, a professional appearance, as outlined in the Dress Code Policy, and a neat and orderly work area at all times.
• The position duties outlined above are not meant to be construed as all encompassing. Other duties and qualifications may be required and/or assigned, as necessary.

Knowledge, Skills, and Abilities:

• Computer knowledge in a Windows environment. Basic computer knowledge in Outlook, Microsoft Word, Excel, and SmartSheets.
• High attention to detail to ensure accuracy.
• Demonstrate strong interpersonal, verbal, and written communication skills.
• Consultative skills to identify a client's financial needs and recommend solutions.
• Adopt recent technology, system conversions and software rollouts to successful implementation.
• Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.
• Ability to work well with others and in a team environment.

Minimum Qualifications:

• Bachelor's degree in a business-related field required.
• Previous Supervisory experience preferred.
• 2+ years of experience; preferably in banking, financial services, or goal driven retail sales.

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.