Consumer Loan Specialist I

The Consumer Loan Specialist I will be responsible for managing a portfolio of consumer loans.This position will serve as a central point of contact for loan customer inquiries.

Essential Duties and Responsibilities

• Respond to customer phone calls and emails and provide quality customer service to consumer loan customers

• Assist branch and call center associates with payment processing or loan questions

• Resolve any problems or issues that arise with a loan efficiently and in a timely manner

• Process telephone payments for consumer loan customers

• Assist customers with automatic payments, payment extensions, due date changes, and various other loan file maintenance items

• Logs complete and accurate notes of all correspondence with customers in the bank's system of record

• Ensure that post-closing loan exceptions are resolved within the standard timing set by bank management and policy

• Adheres to loan policies and procedures with complete documented files to ensure satisfactory reviews from internal and external audits.

• Ability to meet individual goals and contribute in a team-oriented environment to ensure departmental and company goals are met. Sets and achieves challenging goals without direct supervision and contributes to a positive team spirit.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned by management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and comprehend simple instructions, short correspondence and memorandums.

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.

• Ability to write simple correspondence

Education and/or Experience

• High school diploma or its equivalent is required.

• One year of related experience preferred

Computer Skills

• MS Office programs

• Jack Henry Silverlake platform

Other Qualifications

• Must possess excellent telephone and customer service skills.

• Must have good oral and written communication skills.

• Must maintain punctual and regular attendance.

• Must present a friendly, professional image and conduct.