Fleet Service Representative

Position overview:

Execute purchase orders in a timely, accurate manner for Fleet, Truck Pool, and Industrial Products. Complete ticket requests and handle order revisions as necessary. Management of daily exception reporting.

Duties and Responsibilities:

• Coordinate and efficiently handle multiple office functions including order entry, email, phones, and electronic file management.
• Complete ticket requests through the Knap Portal, document any changes made to orders, and send revisions to the installation centers.
• Manage and resolve open issues from daily exception reports.
• Support all internal departments, customers and KTEC locations by responding to requests promptly.
• Participate in collaborative meetings and identify areas of continuous improvements
• Provide customer support and order processing for replacement parts program.

Education and Experience

• Two or four-year college degree or equivalent work experience in customer service is required.
• Knowledge of customer service principles and practices
• General working knowledge of Microsoft Outlook and Excel

Qualification Requirements:

• Self-motivated and ambitious with a desire to learn for future growth in a rapidly expanding industry
• Interpersonal Skills
• Communication Skills - verbal and written
• Problem analysis and problem solving
• Attention to detail and accuracy
• Adaptability
• Project Management and collaboration to achieve company goals

Physical/Mental Requirements Needed to Perform the Essential Functions of the Position:

Position requires extensive computer time. Normal standing, bending, lifting in an office environment is required. Must be professional in appearance and have the business acumen to relate all levels of a corporation. Must maintain a high level of customer focus at all times.