Customer Service Representative

PPG Aerospace has an exciting opportunity for a Customer Service Representative at our Woodinville, Washington site. You will report directly to the Customer Service Manager. You will be the main point of contact for the customer and therefore the face of PPG. You must ensure the highest level of customer satisfaction is always met. In this role, you will be responsible for the areas of order administration, distribution, communication, and support to the sales team. This role requires consistent attention to detail, constant communication, diligence and accuracy in processing and checking customer information.

Key Responsibilities

• Develop strong relationships with internal and external customers
• Respond promptly to customer quotes, orders, inquiries, and invoicing issues
• Enter and manage data, including issuing customer quotes and managing sales orders
• Ensure accurate responses to customer requests and maintain regular communication and status updates
• Perform purchase order reviews and resolve customer account inquiries as needed
• Coordinate with plant production, purchasing, and logistics to ensure product availability and shipment
• Operate various computer software, including QAD, Excel, outlook, Teams and other Windows-based applications
• Demonstrate strong organizational, prioritization, and problem-solving skills with high attention to detail
• Maintain quality professional relationships and ensure responsiveness to customer needs
• Participate in all audits in QAD, AS9100, Nadcap FAA, EH&S, and export compliance

Qualifications

• One (1) year of experience providing customer service in a corporate environment preferred, OR six months of experience working at PPG in a similar support role required
• Experience providing customer service to businesses of all sizes, from large corporations to small businesses, preferred
• Proficiency with ERP/MRP preferred
• High school diploma or equivalent (GED) required
• Must be a U.S. Citizen or Permanent Resident

Salary Range: $48,000-$55,000 depending on experience and also eligible for an annual performance bonus

As faixas salariais e os beneficios da PPG podem variar de acordo com o local, o que nos permite remunerar os funcionarios de forma competitiva em mercados regionais diferentes. A PPG considera varios fatores na tomada de decisoes sobre remuneracao, incluindo, entre outros, conjuntos de habilidades, experiencia e treinamento, qualificacoes e educacao, licencas e certificacoes, alem de outras necessidades organizacionais. Ha outros incentivos que podem ser incluidos.

Nossos programas de beneficios para funcionarios sao planejados com foco no bem-estar e na saude de nossos funcionarios. Todas as coberturas e beneficios de seguro seguirao os termos e condicoes dos planos e respectivos documentos de governanca.