Clinical Manager | Emergency Services

Schedule Weekly Hours:

At Gundersen Health System's core, we are here to inspire your best life by relentlessly caring, learning, and innovating. We are seeking a strong leader who can contribute to this mission by engaging, motivating, and driving a culture of service and patient satisfaction in our high-energy, patient-centered Emergency Department and Urgent Care. Are you ready for an incredible adventure while making a difference in the lives of patients and delivering world-class LOVE + MEDICINE? Apply today to join our Emergency Services Leadership team as a Clinical Manager.

What You'll Do:

As a Clinical Manager, you will be responsible for managing and leading a department that consists of 3 Clinical RN Supervisors, 97 RNs, 35 EMTs, 20 Paramedics, and a Senior Office Assistant. Our Level II ACS-verified Trauma Center provides care to over 65,000 patients annually with a wide variety of physical and emotional needs. The department consists of 45 total patient exam rooms including ten Urgent Care rooms, five resuscitation/trauma/critical care rooms, and three dedicated Behavioral Health rooms. Emergency Services was also a 2023 Emergency Nurses Association Lantern Award recipient. Key responsibilities include:

• Oversee and supervise all aspects of emergency services and urgent care department operations; provide leadership and guidance to emergency services staff, including training and development opportunities

• Collaborate with a strong and experienced team of Hospital Clinical Managers, Clinical Operations Directors, and Department Chairs to achieve department and unit strategic goals

• Coordinate and collaborate with other departments, community organizations, external agencies, and other stakeholders to ensure seamless communication and collaboration during emergencies and enhance emergency preparedness/response efforts

• Develop and implement policies and procedures to ensure efficient and effective utilization of emergency services resources and response

• Ensure compliance with all relevant regulations and standards in emergency services operations

What's Available:

• Fulltime, 80 hours biweekly (1.0 FTE)

• Mon-Fri, variable hours. Occasional weekends and/or holidays per department need

• Minium starting salary of $107,200 and up. Salary commensurate with experience

What You'll Need:

• A minimum of an Bachelor's degree in Nursing

• Current Infant-Adult Basic Life Support for Health Care Providers

• Wisconsin Registered Nurse (RN) license upon hire

• 5-7 years of proven clinical or equivalent healthcare experience demonstrating the ability to lead a team and manage multiple priorities in a fast-paced environment

• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to diverse audiences

• Familiarity with emergency response protocols and procedures for both adult and pediatric populations; previous RN experience in Emergency Medicine/Urgent Care required

What You'll Get:

• Unlimited potential at one of the leading health systems in the midwestern United States

• A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated

• A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being

• Substantial retirement contribution including a 401k match & annual discretionary base contribution

• Work/Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need

• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and Career Development Center

• Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

• Relocation assistanceavailable

We're healthcare for neighbors, by neighbors. Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it Love + Medicine and it's more than our practice. It's who we are. Join our mission in changing healthcare as Clinical Manager with our highly skilled and dedicated Emergency Services team!

About Gundersen Health System:

Gundersen Health System is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 19 counties annually. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital and Level II Trauma Center; community clinics; affiliate hospitals, clinics, and nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Provides management and oversee the delivery of services in the Emergency Services (ES) department. Has direct responsibility to plan, organize, direct, coordinate and evaluate the day-to-day activities of the department to ensure quality, regulatory compliance and efficiency. The ES Clinical Manager also works collaboratively with the Medical Director, Administrative Director, other leaders and staff to achieve strategic goals.

STRATEGIC RELEVANCE -- SUMMARY

To advance its position as an innovator and leading health care system, Gundersen Health System (GHS) must continue to demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models that will transform healthcare. The System must anticipate and respond effectively to evolving market and environmental trends, (e.g., shifts in payment models, value-based purchasing, transparency of outcomes and information technology) that will impact the delivery of health care services.

The Manager is responsible for understanding the impact of these forces and trends and for managing the effective response from their AOR (area-of-responsibility). The Manager collaborates with others to achieve GHS' strategic mission and goals: 1) demonstrate superior quality and safety through the eyes of patients and caregivers; 2) demonstrate superior service through the eyes of patients and colleagues; 3) attract, develop and retain a talented and engaged workforce; 4) demonstrate affordability of care; and 5) achieve programmatic growth. The Manager translates System strategy into staff commitment, action, and accomplishment in their AOR.

POSITION DUTIES AND RESPONSIBILITIES

The Manager is specifically responsible for:

1.0 Organizational Strategy and Implementation -- Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.

2.0 Fiscal Management -- Effectively using established processes to ensure accountability for effective operations and resource management.

3.0 Human Resource Management -- Effectively using established processes to: select, align, engage, develop, manage, and retain a team of highly skilled staff.

4.0 Excellence in Service and Clinical Quality -- Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service.

5.0 Organizational Leadership -- Providing leadership and accomplishing objectives by ensuring the integration of processes and initiatives while modeling collaboration.

KEY ACCOUNTABILITIES

Organizational Strategy and Implementation

1.1 Collaborates with Division/Team leadership to understand external market financial, economic, and industry data, identifying market opportunities and threats.

1.2 Provides leadership and actively contributes to the design and implementation of clinically and fiscally responsive program goals and objectives for their AOR.

1.3 Formulates recommendations for AOR continuous improvement taking into account market demands, regulatory standards, and changes in clinical practice.

1.4 Establishes clear performance standards for their AOR, and monitors established management systems to ensure that cost effectiveness and continuous quality improvement forms the basis for all activities.

1.5 Collaborates with management to ensure that resources are prioritized and in place (i.e., staff, facilities, equipment, supplies, technology, data, and processes, etc.) and properly utilized to achieve AOR objectives through the most effective and efficient operations.

1.6 Contributes to the development of and implementation of processes to collect relevant clinical and financial indicator data which serves as a reliable proxy for clinical effectiveness, cost, and quality.

1.7 In conjunction with AOR leadership, designs and implements improvement of AOR key processes, leading to elimination of variability in cost and quality.

Fiscal Management

2.1 Manages AOR to meet fiscal targets, ensuring the delivery of cost-effective, quality services.

2.2 Participates in financial forecasting and planning along with other members of the AOR management team.

2.3 Develops and presents comprehensive analysis for financial and programmatic recommendations for AOR management.

2.4 Communicates the rationale for financial decisions ensuring a high level of understanding among staff and clinicians.

2.5 Evaluates AOR for potential cost-effective change and manages the implementation of approved changes.

2.6 Ensures staff compliance, and monitors physician compliance, as appropriate, with financial decisions.

Human Resources Management

3.1 Provides vision and leadership to staff in a collaborative environment that offers job satisfaction, performance recognition, and stimulates innovative thinking to accomplish objectives.

3.2 Ensures that AOR management, staff and clinicians understand their roles in accomplishing GHS, Team/Division, and AOR strategic objectives. Establishes expectations for high level of performance and holds individuals accountable for achieving them.

3.3 In collaboration with other AOR leadership and the Human Resources Department, ensures the efficacy of systems/processes to recruit, retain, and develop a high-performance team that meets patient, regulatory, and fiscal requirements for their AOR.

3.4 In conjunction with Team/Division leadership, ensures staff productivity by maximizing staffing efficiency and workflow patterns as well as monitoring and controlling turnover.

3.5 Implements and actively supports the integration of change and conflict management.

3.6 Creates a climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce.

Excellence in Service and Clinical Quality

4.1 Ensures the implementation of service, quality and safety standards consistent with System policy for patient experience and internal and external customers in collaboration with AOR leadership.

4.2 Identifies and analyzes trends across services in customer satisfaction and patient experience, clinical quality outcomes, patient safety and cost using data systematically to develop solutions and guide change in AOR practices.

4.3 Models and ensures that AOR staff effectively uphold a customer service orientation to meet legitimate needs of patients and internal and external customers.

4.4 Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised.

5.0 Organizational Leadership

5.1 Promotes the organization to all constituencies by interpreting and communicating GHS' mission and values, acting as a loyal, supportive, and informed spokesperson for AOR, Team/Division and the System.

5.2 Collaborates with other internal professionals to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services.

5.3 In the spirit of collaboration, promotes the visibility of AOR leadership throughout the organization.

5.4 Takes responsibility for providing a positive learning environment for students, interns, and residents working within their AOR, collaborating with academic programs, while ensuring patient safety.

5.5 Takes responsibility for identifying areas for self-development and actively seeks opportunities and resources to meet developmental objectives.

KEY INTERFACES

The Manager interacts primarily with the following external interfaces:

• Patients
• Families

The Manager interacts secondarily with the following external interfaces:

• Payers* scope dependent
• Vendors/Suppliers* scope dependent
• Educational and Regulatory Organizations
• Charitable Organizations
• General Public
• Non-GHS clinicians, hospitals, and facilities

The Manager interacts primarily with the following internal interfaces:

• AOR staff
• Other Team and Functional Managers
• Directors
• Clinicians

The Manager interacts secondarily with the following internal interfaces:

• Other Functional Directors and Managers
• Other System Staff

DECISION MAKING AUTHORITY & RESPONSIBILITY

The Manager has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System's mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.

The Manager has the responsibility to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of clinical, staff, and policy issues within agreed upon organizational, financial and regulatory limits. The Manager oversees the enforcement of policy, as well as makes recommendations for changes to AOR staff and leadership. The Manager coaches, monitors, and documents staff performance, makes recommendations for compensation strategy and promotion, and supports the physician recruitment process for their AOR.

The Manager represents Gundersen Health System and their AOR within the System and in the external community.

Education and Learning:

REQUIRED

Bachelor's degree in a health related field

DESIRED

Bachelor's degree in Nursing or a related field

Work Experience:

REQUIRED

5-7 years of experience in clinical or equivalent healthcare demonstrating leadership skills.

DESIRED

1 year of management experience and 3 years of emergency service experience.

License and Certifications:

REQUIRED

Registered Nurse (RN) licensed minimally in the state of practice, some positions may require additional state RN licenses.

Age Specific Population Served:

Infant (less than 1 year)

Pediatric (1 - 12 years)

Adolescent (13 - 17 years)

Adult (18 - 64 years)

Geriatric (65 years & older)

OSHA Category:

Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:

Exposed to infectious diseases.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

Equal Opportunity Employer