DirectView LED (DVLED) - Field Engineer

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

The DVLED Field Engineer is a key role within the DVLED Installation Solutions team. In this role you will be responsible for the hands-on installation, configuration, and troubleshooting of advanced AV systems, with a particular focus on direct-view LED installations and large-scale projects. This position requires extensive technical expertise, leadership abilities, and a strong commitment to delivering high-quality, reliable AV solutions. As a Field Engineer you will lead on-site installation teams, work closely with Project Manager(s), and ensure that all aspects of the AV integration meet client specifications and industry standards.

Responsibilities:

Installation & Configuration:
* Lead the installation of direct-view LED displays, video walls, and other advanced AV systems, ensuring precision and adherence to design specifications.
* Configure AV systems, including LED control/video processors, and AV components, to achieve optimal performance.
* Perform system testing and commissioning to verify functionality and ensure client satisfaction.
Project Leadership:
* Oversee and mentor technicians and installation teams on-site, providing guidance and technical support as needed.
* Coordinate with Project Manager and Solution Enablement team, sub-contractor, and supplier(s) to ensure smooth execution of large-scale projects.
* Manage on-site logistics, including equipment delivery, setup, and troubleshooting, to keep projects on schedule.
Troubleshooting & Maintenance:
* Diagnose and resolve technical issues during installation and post-installation, ensuring minimal disruption to project timelines.
* Perform routine maintenance and provide technical support for installed AV systems, including direct-view LED displays.
* Document issues and solutions, providing detailed reports to Project Manager(s).
Quality Control & Compliance:
* Ensure that all installations meet or exceed industry standards, including safety regulations and best practices for AV integration.
* Conduct quality control checks at various stages of installation to ensure accuracy and reliability.
* Ensure compliance with all relevant codes, standards, and manufacturer guidelines.
Client Interaction:
* Communicate directly with clients on-site to address questions, provide updates, and ensure their needs are met.
* Provide training to clients on system operation and maintenance, ensuring they are comfortable with their new AV systems.
* Represent the company professionally and uphold a high standard of customer service.
Documentation & Reporting:
* Maintain accurate records of installation activities, including equipment used, system configurations, and any issues encountered.
* Assist in the creation of as-built documentation, including diagrams and manuals for client reference.
* Report project progress, challenges, and solutions to Project Managers and other stakeholders.

Qualifications / Education / Experience:

* Minimum of Associate Degree in Electronics, Electrical Engineering, or equivalent experiences
* 5+ years of experience in AV systems integration, with a strong focus on direct-view LED installations and large-scale projects.
* Extensive knowledge of AV equipment, including direct-view LED displays, video processors, control systems, and audio systems.
* Proficient in reading and interpreting technical drawings, schematics, and installation plans.
* Strong problem-solving skills and the ability to troubleshoot complex AV systems.
* Excellent leadership and team management skills, with the ability to supervise and mentor junior technicians.
* Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
* Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
* Proficiency with AV software and tools, including control system programming and video processing.

Preferred Certifications:
* Certified Technology Specialist (CTS)
* CTS-I (Installation)
* Direct-View LED Manufacturer Certifications (e.g., from Barco, Samsung, Leyard, etc.)
* OSHA 30-hour Certification

Physical Requirements:
* Ability to lift and carry equipment up to 50 lbs.
* Ability to work at heights, including on ladders, scaffolding, and lifts.
* Willingness to travel to job sites, which may include extended stays depending on project location.