Customer Care Representative

Per Mar Security Services
medical insurance, dental insurance, vision insurance, paid holidays, 401(k), 403(b)
United States, Iowa, Davenport
Nov 09, 2024
Overview Per Mar Security Services is seeking a qualified candidate for our Customer Care team. The primary responsibility of a Customer Care Representative is to provide a positive experience to our customers by processing requests in an efficient and correct manner via phone or email contact. Our Customer Care team is required to provide first-class support to our customers and navigate multiple software systems, while maintaining a high level of accuracy. If you're looking to join a team that delivers results and provides a sense of purpose, this is the opportunity for you! Job Skills / Requirements The primary purpose of this position and this department is to better serve existing Electronic Security Customers in an accurate and timely manner. This position makes collection calls to existing customers along with other customer account requests. In this role, you will: Gather account data updates, implement and enter into the software. Investigate/resolve daily passcode and 'troublesome' issues that appear on the daily shift report. Handle incoming billing and invoice questions. Follow-up on the account updates to ensure accuracy and expediency. Properly and professionally handle customer complaints and issues. When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments. As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management. What you'll need: Must be able to obtain a specified license to perform work in the security industry according to the rules and regulations prescribed by the State in which the department operates. A high school diploma or GED Must be able to type at least 35 wpm. One to three years basic phone, customer service and/or call center experience preferred. Strong customer service focus/skills are a must. Must be detail-oriented and able to handle multiple tasks. Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required. Must be able to effectively present information in personal and small group situations; i.e.: customers, clients, and other employees in the organization. Maintain a positive work atmosphere by interacting with the Per Mar Security Services internal/external customers (including, but not limited to: current customers, prospective customers, clients, vendors, co-workers, supervisors and management) in a mutually respectful manner regardless of race, colour, religion, gender, national origin, age, disability, veteran status, sexual orientation and all other protected classes. Compensation: Starting at $15 per hour. You can make up to $16.75 within the first year, if you're results driven Education Requirements (Any) High School Diploma/GED Additional Information / Benefits Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan