BUSINESS SPECIALIST / 24 HOURS / EVENINGS- BWH EMERGENCY DEPARTMENT

GENERAL SUMMARY/ OVERVIEW STATEMENT:

At Brigham and Women's Hospital we are dedicated to delivering life-giving breakthroughs. We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity. Our mission is built on the promise to care and the drive to cure, the humanity to heal and the tenacity to never give up. Because life is at stake.

We are a scientific, clinical and academic power house with a long history of firsts - architects of innovation for life.

Together, we are finding new ways to predict, prevent, and treat the most challenging diseases, while delivering world-class care with a profoundly human touch. With so many breakthroughs within reach, we know that the time to confront the world's toughest medical challenges is now. Together, we can transform the future of medicine with Life. Giving. Breakthroughs. Join us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Function as a customer service liaison to patient and family members.

* Promote a philosophy of patient/family focused care in all interactions with patients, families, and hospital personnel and focus on understanding and meeting the customer's needs.

* Provide hospital/unit information for all customers upon request while maintaining confidentiality.

* Perform administrative support functions for the Emergency Department and Observation Units.

* Act as an information coordinator and resource to Attending Physicians regarding managed care issues.

• High School Diploma or equivalent required, partial college or secretarial school preferred.
• Computer knowledge and data entry experience required.
• Ability to read, write and perform arithmetic calculations in English required.
• One year of customer service/administrative support in medical, physician office or health insurance setting required.