Case Aide

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Lead Case Manager, the Case Aide is primarily responsible for assisting Case Managers with the documentation, client contact, and foster parent contact processes. This candidate will be primarily responsible for providing transportation for clients and assisting with scheduling appointments for clients.

The Case Aide may also perform case management support services to children including but not limited to reuniting the family, ensuring the child's safety, maintaining accurate and up-to-date documentation of all provided services, and conducting court appearances on assigned cases in accordance with all applicable regulatory and accreditation standards.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as Government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Provide case management support and coordinate community referrals.
• Assist Case Managers with essential paperwork and documentation.
• Schedule and prioritize work duties in partnership with the supervisor and other team members and in adherence to ORR, state licensing, and internal deadlines.
• Administer case notes and documentation in a timely manner based on guidelines and procedures set forth.
• Assist Case Managers with providing ongoing education and support services to foster parents.
• Maintain contact with clients and foster families during a Case Manager's absence to ensure coverage of all program cases.
• Attend and actively participate in meetings with the supervisor and/or team to consult on cases, review case plans and direction, and evaluate client participation and progress.
• Coordinate office, in-home, and/or offsite meetings with foster parents and unaccompanied children on a regular basis according to ORR and state licensing requirements.
• Maintain accurate and up-to-date information on children in care in accordance with ORR and internal documentation standards and reporting requirements.
• Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested.
• Translate both written and verbal communication for program clientele and staff.
• Maintain effective communication with community agencies or individuals involved in service provision.
• Attend internal and external training and apply newly gained knowledge to provide services.
• Accompany youth to immigration hearings or procedures, as requested.
• Transport youth to appointments and unifications as needed.
• Stay abreast of all agency, federal, and state regulatory requirements related to service provision.
• Be engaged in supporting the team and providing suggestions that will strengthen the program.
• Provide timely, professional, and responsive communication with the team and other stakeholders.
• Attend home visits with the case manager as needed.
• Be able to work after normal business hours and on weekends as needed.
• Be flexible and able to take on additional tasks to assist the team.
• Be available to use your own vehicle as needed to complete work-related tasks.
• Complete other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in the behavioral sciences, human services, or social services fields, or equivalent combination of education and experience.
• Child welfare and/or case management experience is strongly encouraged.
• Fluency in Spanish, highly preferred;
• Excellent verbal and written communication skills.
• Exhibit an ability to apply the principles of logic and critical thinking with problem-solving.
• Must have the ability to provide excellent and compassionate customer service.
• Must be reliable with time-sensitive deadlines and tasks.
• Computer and typing skills sufficient to perform essential job functions.
• Prior experience working with refugee and/or immigrant populations, is strongly preferred;
• Active motor vehicle license, clean driving record, and a reliable automobile with adequate insurance coverage;
• Ability to pass a criminal history screen, including state and local child protection agency registries;
• Up to 25% travel required including escorting youth to family unifications by car and air. Typically requiring same-day travel but may, on occasion, involve overnight stays;
• Commitment to Global Refuge's core mission and values and an ability to model those values in relationships with colleagues and partners. Commitment to refugees and immigrants.

SPECIAL POSITION REQUIREMENTS

• Must be willing and able to clear a criminal background check for the past seven (7) years;
• Must be willing and able to request and clear Child Abuse and Neglect background checks in all states lived within the previous five (5) years, updated yearly.
• Must be willing and able to obtain an FBI fingerprint check every five (5) years;
• Must have a valid driver's license and MVA check free of major infractions for the last seven (7) years;
• Must clear a State of Maryland Department of Public Safety and Corrections Services screening;
• Must complete a bi-annual physical exam and TB testing, in accordance with Maryland state licensing requirements;
• Must maintain proof of childhood and annual vaccinations, including MMR, varicella, Tdap, and influenza;
• Must be CPR, First Aid, and AEC certified upon hire or within 60 days of hire.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.