Enrollment Coordinator I

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Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.

What awaits you:

• Work-life balance - Remote, but must go into the Hanover, MD office the 4th Weds of each month
• Medical, Dental, and Vision Insurance.
• 403B Savings Plan w/employer contribution.
• Paid Time off & Paid holidays.
• Employee and Dependent Tuition assistance benefits.
• Health and wellness programs and MORE!

Who you are:

As an Enrollment Coordinator for Johns Hopkins Health Plans, you are the point of contact for all eligible beneficiaries with enrollment inquiries and issues. Your analytical brain is always on the lookout for enrollment discrepancies. You thrive in a fast-paced environment and you have great attention to detail; you take pride in the integrity of your work. You are a problem solver and an excellent communicator who truly enjoys creating an excellent member experience.

What you'll do:

• Resolve enrollment discrepancies and perform complex and escalated enrollment tasks.
• Ensure all eligible beneficiaries are properly enrolled in the plan, preventing future issues with members using services covered by their plan.
• Perform all functions related to membership, including but not limited to: updates to the data, verification of eligibility, the issuance of ID cards, membership and group reconciliations.
• Researching, processing, and finding solutions for routine and complex enrollment issues
• Searching records, analyzing data to determine the next steps for discrepancy resolution and making updates as necessary

What you'll bring:

• 1+ years' experience in an analytical role
• 1+ years' experience in a customer service role
• High School diploma or GED

Who we are:

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.

Salary Range: Minimum 16.86 per hour - Maximum 27.84 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.