Patient Financial Services Payment Posting & Billing Specialist

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

Responsible for timely resolution of patient accounts. Assigned duties include researching account balances and following up with collection calls to insurers and parents. Reviewing claims with no response. Reviewing denied claims or underpaid claims and resolving the denial and filing appeals, as necessary. Ensuring all information pertaining to collection activity is fully and accurately documented in the patient accounting system. Works to identify payment and denial trends for timely resolution. Works to identify internal and external causes of denials for timely resolution. Ability to work independently or as a member of a project team. This position could be assigned to hospital, professional or home care claims. Supports the CHOP mission with efficient and effective revenue cycle management.

What you will do

• Submits timely, accurate claims to insurance carriers according to insurance payor guidelines through established methods and procedures using current available technology.
• Resolve patient insurance balances by analyzing denials and using critical thinking skills and knowledge of payer requirements to determine the steps needed to obtain payment. Work in either No Pay No Response, Denial work queues, or both.
• Based on payer processes, utilize payer portals, paper/electronic remits and/or place calls to the payer to understand and resolve denials.
• Perform adjustments as needed.
• Ability to manage daily job functions along with special project work and prioritize level of importance on demand.
• Identifying third party payor response trending and escalation to management team as deemed necessary.
• Reviewing data sets CPT-codes, IDC-10 codes, HCPCS codes, coordination of benefits, registration discrepancies, third party payer rules, and payer contracts.
• Prioritize assigned work based on department needs and direction from leadership team.
• Follow workflows to route accounts to other CHOP departments (Case Management, Medical Records, Credit Resolution, Billing, Abstraction, Clinical Teams, Coding etc.) to address denials.
• Advise supervisor of contractual issues as discovered.
• Place phone calls, sends email or written communication to families to resolve denials that require intervention from the guarantor.
• Document each account thoroughly, explaining action taken on the account and completing note template provided.
• Gather Medical Records, using ROI, to assist in resolving denials as needed.
• Files appeals on behalf of the patient to resolve denials. Reviews and acts on correspondence for assigned accounts.
• Position requires adherence to production and quality metrics.
• Identifies trends in assigned work queues and reports to leadership.
• Works accounts holistically, building on the last intervention and not repeating tasks.
• Identifies patients with multiple denials and works from a guarantor level to resolve issues completely for a family.
• Completes projects as assigned for specific payers or specific types of accounts, ensuring deadlines are met.
• Excellent oral and written communication skills with strong analytical skills.
• Suggests ideas and solutions for performance and quality improvement and provides feedback to team leaders.
• Responsible for full comprehension of CHOP revenue cycle work design including registration, billing, payment posting, account receivable follow-up, and compliance actions.
• Demonstrates quality and effectiveness in work habits in every interaction with colleagues and leadership.
• Provides training as assigned to new employees, as well as cross training.
• Interfaces well with all levels of staff and management.
• Meets established daily/weekly reasonable work expectation of productivity and quality requirements.
• Maintains all PHI in accordance with HIPPA, JACHO, third party contractual agreements along with CHOP policy and procedures.
• Demonstrates behaviors that are consistent with CHOP's organizational values of Integrity, Compassion, Accountability, Respect and Excellence (ICARE). Ensures work is performed, relationships are built, responsibility is assumed, and service delivered expresses the CHOP's values through action.
• Ability to communicate effectively and collaborate with teams across Patient Financial Services and other departments around operational efficiencies. Provide recommendations for corrective action to management team to ensure efficiency of the revenue cycle.
• Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
• Consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations.
• Other duties as assigned within the scope of the responsibilities.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience Qualifications

• At least two (2) years experience in billing, payment posting, operations, or related role Required

• At least three (3) years experience in billing, payment posting, operations, or related role Preferred

Skills and Abilities

• HIPAA compliance standards required
• Effective communication, interpersonal skills, analytical skills, and problem solving skills required
• Excellent organizational and time management skills required
• Detail and results oriented required
• High aptitude for math required
• Excellent writing and oral communication skills required
• Ability to work independently and prioritize work required
• Basic Computer skill required
• High proficiency in Microsoft Excel required
• Demonstrated customer service skills, customer focus abilities and the ability to understand Children's Hospital of Philadelphia customer needs required
• Must maintain high-level knowledge of claim submission requirements required
• Ability to work cooperatively in a team environment required
• Demonstrated effective interpersonal, verbal, and written communication skills required
• Knowledge of Microsoft Office applications including Word, Excel required
• Must have 10-key by touch required
• Demonstrated experience with multiple computer applications required
• Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems required
• Knowledge of third-party reimbursement and physician/hospital billing preferred
• Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems preferred
• Experience with Epic systems

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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