IT Support Specialist

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

IT Support Specialist

We are searching for a talented IT Support Specialist to join our new GP Strategies Government Solutions Division IT team. If you're looking to advance your IT career in an exciting cloud first environment with an industry recognized company focused on supporting US DoD and DoD prime contractors, we want to talk with you. Apply today and come join our growing team!

Responsibilities:

* Serve as the first line of support for internal customers seeking technical assistance

* Perform remote and onsite troubleshooting and support of workstations, printers, basic LAN/WiFi connectivity and software applications

* Provide support for Microsoft 365 GCCH environment including Office 365, Azure AD, Intune, SharePoint and similar Microsoft applications

* Provide technical support for Windows 11, Android and iOS devices

* Meet service level agreements (SLA's) ensuring priority incidents and requests are addressed in a timely manner

* Administer the hardware inventory, asset management database, assignment/tracking of assets and hardware refresh needs

* Perform imaging/re-imaging and deployment of workstations

Requirements:

* BS in Computer Science or similar field of study and 2-3 years of practical experience or equivalent combination of education, relevant industry certifications and experience

* Microsoft, networking, security or other IT certifications are a plus

* Must be a US Citizen and able to obtain a US DoD Secret Clearance

* Experience with Microsoft Windows 10/11 and workstation support in a remote workforce environment

* Experience with mobile device management (MDM) platforms such as Intune

* Experience administering Active Directory/365 user accounts and security/permissions

* Experience with administration and support of Microsoft SharePoint and Teams environments

* Must be a proactive, team player with ability to adapt quickly and a desire to learn new technologies

* Customer service focused mentality with a continuous improvement mindset

* This is a hybrid position. Must be within commutable distance to Columbia, MD and able to work onsite up to 2-3 days per week

* Ability to travel on occasion up to 5% annually

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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