Service Dispatch Coordinator

Are you a WINNER looking to join a WINNING TEAM?

If yes, your search is over!

$1,000 Sign on Bonus!

*subject to terms & conditions

Annual Profit-Sharing Bonuses averaging 20%-30% of salary

401-K plan with 50% matching contributions up to 6%

MISSION:

Managing effective and productive Field Service Technicians daily route and ensure customer satisfaction with every engagement. This will be accomplished by utilizing your zone geography knowledge, dispatching priorities, and other resources.

JOB SUMMARY:

Partner with and dispatch field service technicians to resolve customers' service issues as quickly as possible. Create service work orders and dispatch/schedule field service technicians to service equipment and resolve issues on site.

Following the company dispatch priority policy and strong communication skills are paramount to the success of the entire service organization. Provide backup support for all territories as needed.

DUTIES / RESPONSIBILITIES:

• Backup territories of absent Dispatchers when assigned, if all Dispatchers are present then the Float Dispatcher's focus is to be directed towards alert monitoring and call creation.
• Create service work orders and dispatch/schedule technicians to service equipment and resolve issues on site.
• Attend company provided training classes as required.
• Promptly handle incoming ticket requests and emails to service issues, internally and externally.
• Identify and recommend efficiency improvements.
• Operate as a team player, establish and maintain good communication with assigned technicians.
• Provide coverage for other regions when needed.
• Perform other related duties as assigned.
• Monitor all ATMs and other equipment for service outages using propriety software (SEMS and Portals).
• Attempt to resolve equipment malfunctions remotely by troubleshooting with software (Moniview).

• High School Degree / GED, Associate's Degree preferred
• 1+ year experience in a professional position, previous call center experience a plus.
• Ability to work non-standard shift/hours which include nights and weekends.
• Proficient with Microsoft Office Suite or relevant systems.
• Operate within the corporate policy guidelines and business practices.
• Results oriented and demonstrated strong sense of urgency.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
• Ability to adapt to change in the workplace or assignment of duties.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.

While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

The Team Member is occasionally required to lift and/or move 10 pounds, sit; stoop, bend and kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines, etc.

This is a full-time position. Required to work nights and weekends as needed.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.