Call Center Analyst- Cuautitlan izcalli

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary

To guarantee the satisfaction of the Distributors' Network, ensuring the fulfillment of orders in due time and form, as well as the search for improvement opportunities in the logistics process.

Main Activities:

• Follow-up with parts analysts to backorders and/or special orders.
• Follow-up and response to Distributors' requests by mail and telephone.
• Ensure that coding in the system is always done correctly.
• Search for references and accessories.
• Guarantee the availability of materials for the distributor network.
• Order placement and cancellation.
• Investigation and resolution of discrepancies.
• Order creation and warehouse process management.
• Design, execution, and monitoring of KPIs.
• Customs knowledge.
• Communicate solutions, successes, and opportunities to the areas involved.
• Create, prepare, and analyze sales and consumption reports.

Requirements:

• Bachelor's degree in business administration or international Trade.
• 6 months in activities related to purchasing and ordering processes, customer service, call centers or related.
• Intermediate-advanced Excel.
• Intermediate-advanced English (B2/C1).
• Active listening, written and spoken expression skills.

Key Skills:

• Customer service oriented.
• Creative and innovative.
• Organizational skills.
• Data analyses quantitatives and qualitative.
• Reporting skills.
• Critical thinking.
• Problem solving.
• Self-management.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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