EDI Coordinator

SUMMARY: Responsible for overseeing the electronic data interchange process to include all incoming and outgoing documents and custom files. Perform troubleshooting when necessary to resolve all content and map problems with our third-party Value-Added Network (VAN), cieTrade systems, and end customers.

DUTIES & RESPONSIBILITIES

1. Coordinate with third-party Value-Added Networks (VANS) and new Trading Partners to set up new communication protocols and provide optimal customer service.
2. Performs daily EDI checks to ensure a proactive approach is being taken to address any validation issues with documents having incorrect or missing data elements such as product dimensions.
3. Performs routine testing to enhance the import and export processes against our order management system and workflows.
4. Track EDI requests via EDI Team mailbox and projects using our Project Management tool.
5. Provides regular updates to management on the status of projects and escalates concerns in a timely manner.
6. Make recommendations for process improvements as well as introduce new mapping to continue to improve efficiency with our systems.
7. Responsible for documenting current workflows of inbound and outbound transactions and new setups within the open text portal.
8. Train end users on tools to tackle initial inquiries on inbound or outbound status of their documents.
9. Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities

SKILLS & QUALIFICATIONS

• Bachelor's degree preferred in field such as business, information technology, and computer science or information systems, but not required.
• 1 to 2 years of related EDI experience.
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Ability to understand and address client needs
• Ability to relate or explain technical information to non-industry personnel.
• Knowledge of EDI X12 4010 standards
• Excellent time management skills
• Eager to understand the business
• OpenText Trading Grid \ LENS related experience a plus but not required

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

• Normal office environment.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.