Clinical Supervisor - Gahanna and Westerville, OH

Let's talk about meaningful work, an important role and a career move that can transform your future. At American Health Network, a part of the Optum family and the growing UnitedHealth Group family of businesses, we focus on prevention and the complete coordination of care for our patients. Join us and you'll be part of a team dedicated to patient centered, safe and effective healthcare. Your skills and talents will make an important impact on our patients while you open doors for yourself that simply do not exist in any other organization. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Location: 680 Buckles Court North Suite 100 Gahanna, OH 43230 and 85 Commerce Park Dr. Westerville, OH 43082
Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Specialty: Primary Care

Primary Responsibilities:

• Supervise and motivate a work team while maintaining high standards
• Respond to all authorization documents received and provide feedback to address processing issues
• Respond to provider inquiries that have been received by the escalation and case resolution department
• Research and verify information provided on authorization documents
• Motivating people and leading by example with a positive attitude that's professional, courteous and cheerful

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• 5+ years of customer service experience
• 2+ years of supervisory experience

Preferred Qualifications:

• Clinical licensure
• Managed care experience in a care coordination role
• Call center experience
• Experience supervising employees

At American Health Network, a part of Optum, transforming the delivery of health care across our region is our passion. Founded in 1994, we are an established multi-specialty, physician-led, integrated healthcare delivery system that cares for over 325,000 patients throughout our locations. Together, we're making health care work better for everyone.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.